The Challenge: After years of investments on structures and systems that improve and integrate student transactional experiences, we discover that we have neglected to train our staff in customer service competencies that match student expectations. The Answer: Invest in your student service staff to ensure they possess the professional skills to…

Higher education institutions (HEIs) in Africa face the challenge of responding to the expanding demand for tertiary education while maintaining or enhancing the quality of their course offerings. This demand has led to some HEIs introducing the use of interactive web technologies to support their distance teaching and learning practices. However,…

This report is focused on the strategic, capability and operational reasons why traditional vocational education and training (VET) providers move to the delivery of higher education qualifications in their own right, in addition to their vocational qualifications. It is particularly interested in associate and bachelor degrees. By undertaking six…

The regular education inservice initiative (REGI) is a program to train school personnel to integrate handicapped students. The University of Kansas REGI project trains teams of vocational and special educators to apply the curriculum development process to the development of inservice education. (SB)

The need for better curricular planning, improved access and aids, and more adequate training for further education staff serving handicapped students in English colleges are discussed. (SW)

The manual is intended to facilitate the initiation of service delivery programs for learning disabled (LD) students in the university mainstream. The first chapter addresses the development of a comprehensive diagnostic and academic support service program; sections detail program initiation activities, assessment, and intervention. The second…

The articles in this monograph focus on federally funded teacher centers and on the cooperative efforts between schools, colleges, departments of education, and school personnel for designing and delivering staff development programs. Particular emphasis is placed upon the vital contribution of the resources of higher education institutions to…

An assessment of the needs of persons with developmental disabilities and their families was conducted via focus groups of individuals with disabilities, family members, and professionals (n=50). Concerns included preservice staff training, inservice staff training, and program delivery and development. Implications for quality assurance and…

The Teacher Education Center Act of 1973 in Florida mandates that the responsibility for operating programs of preservice and inservice education be shared jointly by the colleges and universities, the school districts, and the teaching profession. To improve the quality of individual inservice components of the plan, the legislature mandated…

Four-year colleges and universities (N=184) offering special programs for post-secondary students with learning disabilities were surveyed. Results related to students served, assessment and referral procedures used, academic and nonacademic services offered, and procedures employed for staff training are discussed in this article. (Author)

This report on the status, prospects, and future implications of distance education in the states of Alaska, Hawaii, Idaho, Montana, Oregon, and Washington focuses on those delivery systems that provide or could provide instructional units, courses, or instructional supplements to elementary and secondary schools in the region. The first of five…

The involvement of teaching and administrative staff in a decision making procedure that focuses upon their perceived needs has been recognized as central to the success of a staff development program. This concept was the premise upon which the University of Alabama/Livingston Teacher In-Service Center conducted a needs assessment and planned its…

This overview of services extended to students, faculty, staff, and administration by the Learning Resources Center includes an assessment of the staff and funding needed to support its continued growth, as well as reports on the various facets of its operation. Both narrative and statistical reports are provided in each of the service areas: (1)…

The increased accessibility of learning-disabled persons to higher education has created the need to address program development, student psychosocial growth, parent adjustment, and transitional needs. A new, federally funded (Office of Special Education Rehabilitation Services) Master's Degree program has been developed to teach counselors and…

Under the Teacher Education Center (TEC) Act in Florida, the state's universities, colleges and public school districts were placed into a collaborative working relationship. Using money allocated by the state, school districts can contract with one or more universities or colleges for the delivery of inservice. This paper illustrates strategies…