Institutions of higher education (HEIs) in English-speaking countries have been engaged in internationalization for decades. Among the many factors driving their internationalization are commitments to increasing and celebrating diversity as well as a desire to foster cross-cultural cooperation. Nonetheless, the linguistic diversity of their…

Develops the theme of interactional asymmetry by bringing into focus a hierarchical context of a single employer-employee conversation. Argues that the asymmetrical dynamics of a workplace interaction are revealed better when captured in terms of discursively produced selves as opposed to given identities. (RS)

Presents a business communication scenario for students to role-play and analyze, using a systematic process for identifying communication roadblocks occurring on the job, especially when communicating with people from diverse backgrounds and other countries. Discusses ways to improve the communication process to enable students to develop…

A useful device in revising technical reports is the metaphor of entropy, which refers to the amount of disorder that is present in a system. Applied to communication theory, high entropy would correspond to increased amounts of unfamiliar or useless information in a text. Since entropy in rhetorical systems increases with the unfamiliarity of…

Suggests that storytelling is the communicational practice used by jurors to organize information, transmit intragroup understanding and guide judgments. Explores the storytelling process for answers to questions about justice. (MH)

Minority cultures develop homogeneous customs, language, and thought patterns that affect the writing of individuals from these cultures. Once a student moves outside this homogeneous environment--for example, from an ethnic ghetto to white, middle class classrooms--ideas that seem to the writer to relate clearly to one another do not seem logical…

Universities commonly rely upon International Teaching Assistants (ITAs) to teach basic courses. This use of ITAs is a considerable benefit to universities; however, there is substantial evidence to suggest that undergraduate students quite often object to being taught and graded by ITAs. If universities and their academic departments wish to…

Papers on second language oral proficiency testing include: "Language Proficiency Interviews: A Discourse Approach" (Agnes Weiyun He, Richard Young); "Re-Analyzing the OPI: How Much Does It Look Like Natural Conversation?" (Marysia Johnson, Andrea Tyler); "Evaluating Learner Interactional Skills: Conversation at the Micro…