Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Reviews the literature on the development of full-text electronic libraries in the academic setting. Organizational factors can have impact on electronic library development and ultimate usability. Topics include strategic management, planning and implementation; system specification and design; document provision; user support and training; and…

Discusses developments in depository librarianship and refers to changes in library education at Rosary College (Illinois). Highlights include bibliographic system problems, adoption of standardized cataloging methods (MARC format), improvement in document accessibility, costs, the National Technical Information Service, changes in document…

Reviews two projects incorporating document delivery into ready reference and acquisitions and provides an analysis of four major document-delivery vendors, as part of a research project funded by the University of Montana (Missoula) Faculty Grant Program and the Mansfield Library. Findings support integration of document delivery within a…

To prevent further erosion of their monographs budget and to allow for a modest number of new serial subscriptions to support changing curricular and research needs, librarians at Bowling Green State University (Ohio) decided to cut serial subscriptions and to subsidize article delivery from a commercial document delivery vendor. Discusses the…

To meet budgetary constraints and the rising costs of serials, Eastern Washington University (EWU) has defined a core collection for undergraduate education by linking journal holdings to a specific set of indexes. Describes the EWU core collection, resource allocation to academic departments, and implementation of a document-delivery pilot…

This book provides a resource to technical services managers in presenting and evaluating case studies of outsourcing programs in academic, public, and special libraries of the United States and Canada. A comprehensive overview of the options, outcomes, and assessments of outsourcing is offered; thus providing ways of managing contractual services…

Briefly describes the elements of document delivery and provides an introduction to four articles that discuss the planning and process of implementing document delivery in four university libraries. Major themes discussed include collection-development issues; user needs and expectations; and the reorganization of the libraries to incorporate…

This books deals with the logical intersection of technology and management in the context of libraries and other information centers. It is divided into the following sections: Effects of Technology on the Institution and its Management; Effects of Technology on Services and Users; and Special Issues in the Management of Technology. Chapters are…

Discussion of access versus holdings of academic library materials and the performance of document-delivery services focuses on work at the University of Liverpool (United Kingdom) that is investigating existing and future document supply services, including costs. Expresses concern regarding the low level of subject coverage by many of the…

At the University of New Hampshire, serial publications took 80% of the acquisitions budget, yet staff knew less about that portion (6,000 titles) of the collection than any other. Librarians surveyed faculty to determine interdisciplinary use, cost of a "better" collection, acceptability of document delivery and interlibrary loans, and…

Describes three projects at Louisiana State University libraries designed to utilize document delivery and electronic access to expand collections, identify faculty journal needs, and share resources among academic, public, special, and school libraries. Network developments, grant support, and needs assessment surveys are also discussed.…

Expanded resource sharing will be a feature of twenty-first century libraries. Discusses and illustrates, with reference to OhioLINK, steps to expanding resource sharing: joining a consortium, integrating intellectual access (catalogs and circulation), providing for physical and electronic delivery of materials, and integrating the collection…

This document consists of six issues of the ARL (Association of Research Libraries) Newsletter, covering the year 1997. Each issue of the newsletter includes some or all of the following sections: "Current Issues," reports from the Office of Scholarly Communication, Office for Management Services, and Coalition for Networked Information,…

OhioLINK (Ohio Library and Information Network) is transforming library and information access at 35 universities and colleges in Ohio. Document delivery, resource sharing, collection development, and reference and research database access are all undergoing rapid evolution and expansion. This model can be put into operation at other consortia.…