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Peer reviewedvan der Meij, Hans – Technical Communication: Journal of the Society for Technical Communication, 2000
Describes the Information SubTypes and Effects (ISTE) approach, which measures the relationship between the design of a document and the way users handle it. Positions the ISTE method within the broader context of usability testing. Describes its basic approach and some recent applications. Demonstrates that ISTE is a viable instrument for…
Descriptors: Documentation, Higher Education, Technical Writing, Text Structure
Duin, Ann Hill – Technical Writing Teacher, 1988
Discusses how readers process text and the implications this processing has for technical writers. Presents guidelines for designing documents so that readers can better understand and apply what they have learned from text. (JAD)
Descriptors: Computer Literacy, Documentation, Guidelines, Higher Education
