Digital learning environments are spaces in which data are shared, generated, and recorded. At the end of an online course, a rich collection of digital artifacts are left behind by the instructor and learners. Some artifacts are intentionally created learning materials and assignments, some are the products of class interaction in discussion…

Current trends in librarianship in higher education have indicated an increasing tutoring role for librarians in the online environment. This article examines how the role of the e-tutor is outlined in selected online learning literature before progressing to examine the implications for librarians of fulfilling the demanding e-tutoring role by…

Gathering qualitative information about usage behavior of library Web sites is a time-consuming process requiring the active participation of patron communities. Libraries that collect virtual reference transcripts, however, hold valuable data regarding how the library Web site is used that could benefit Web designers. An analysis of virtual…

The job of the contemporary reference librarian has a virtual component unimaginable a generation ago. Today's library professional can obtain an MLS (or equivalent) online with a minimal residency requirement. Not only the degree, but also library sources, and indeed patrons, have become virtual. Both books and periodicals can be consulted by…

Like many universities worldwide, the University of Cape Town (UCT) in South Africa has joined the open educational resources (OER) movement, making a selection of teaching and learning materials available through its OER directory, UCT OpenContent. However, persuading and then supporting busy academics to share their teaching materials as OER…

Promoting services is a conundrum for any organization. This is especially true for an academic library promoting distance library services. Systems thinking, process mapping, team learning, and diffusion of information practices offer ways of thinking about promoting services that help those involved find novel ways to approach promoting distance…

This paper presents a case for applying information competency (IC) standards to digital reference services at academic libraries. Practical reasons for applying standards or guidelines to e-mail and online chat reference services are given with some insight to the nature of digital reference interactions. The standards that arose from the…

Silverplatter's Electronic Reference Library (ERL) provides wide area network access to its databases using TCP/IP communications and client-server architecture. ERL has two main components: The ERL clients (retrieval interface) and the ERL server (search engines). ERL clients provide patrons with seamless access to multiple databases on multiple…

The Joint Information Systems Committee and the National Science Foundation programme, Digital Libraries in the Classroom (DLiC), addresses implications for the learning of the revolution in scholarly communication. What are the obstacles to undergraduates "'writing' on and for the Internet"? Glasgow Caledonian University (GCU) is a…

This paper describes the Telematics for Teacher Training Project (T3) Work Package 08, which aims to evaluate, assess, and produce course materials to respond to the information needs of librarians supporting teacher trainers and trainees in higher education institutions across Europe. The increasing use of educational technology to deliver more…

Each year, the members of the EDUCAUSE Evolving Technologies Committee identify and research the evolving technologies that are having the most direct impact on higher education institutions. The committee members choose the relevant topics, write white papers, and present their findings at the EDUCAUSE annual conference. This year, under the…

Describes experiences in providing real-time online reference services to users with remote Web access at the Bowling Green State University library. Discusses the decision making process first used to select HumanClick software to communicate via chat; and the selection of a fee-based customer service product, Virtual Reference Desk. (LRW)

This book presents 19 case studies in library web site creation and implementation. The book begins with an introduction--"Introduction: Step into My Parlor" (Julie M. Still)--and is divided into three sections. The first section, Academic Library Web Sites, contains six case studies: "U-SEARCH: The University of Saskatchewan…

Researchers at the Institute for Information Processing and Computer Supported New Media (IICM) at Graz University of Technology, Austria, are currently developing GENTLE, an electronic lecturing system combined with a digital lecture library, for teachers and students. The system contains collections of lessons, synchronous and asynchronous…

This paper presents an annotated bibliography of 69 articles published in the 1990s that examine the impact of technology on reference service in public, school, and academic libraries. The paper is organized in the following seven parts, each dealing with a different type of application of technology: (1) "General Change Caused by…