This article serves as a primer for assessment and evaluation design by describing the range of methods commonly employed in library settings. Quantitative methods, such as counting and benchmarking measures, are useful for investigating the internal operations of an access services department in order to identify workflow inefficiencies or…

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

In 1996, the Council on Library and Information Resources (CLIR) supported a project at Rutgers University that applied new economic theories to measuring how well research libraries fulfill their service roles. This summary draws on the original proposal and the final report from the project's directors. The evaluation of library performance is…

The Association of Research Libraries (ARL) E-Metrics study was designed as an 18-month project in three phases: an inventory of what libraries were already doing about data collection for electronic resources and an identification of any libraries that could provide best practice; identifying and testing data elements that could be collected and…

This paper examines the role of innovation in library operations, with an aim to incorporate innovative procedures that achieve convenience in practice, and efficiency and effectiveness in a simultaneous economic reduction. The methodology outlined in this paper is that of Best Practices. The objective of this method is to examine an…

Describes library reorganization at the University of Arizona resulting from fiscal challenges and the need for current technology. Highlights include: the restructuring process and customer focus; team functioning and the learning organization, including training issues, communication, empowerment, and evaluation/assessment; current challenges,…

Reprint of a 1964 article by David Kaser which presented mathematical formulas for estimating the collection sizes (in volumes) required to ensure minimum adequacy of academic library collections at institutions with widely different characteristics. Current article presents new formulas and illustrates their application at specific institutions.…

Describes a project undertaken in the Yale University Library to develop a rational approach for the selection and appraisal of collections of faculty papers. Serves as a case study of the application of a method developed by the Minnesota Historical Society to a collecting repository within an academic setting. (Author/LRW)

Approval plans challenge library boundaries, require consensus on collection development priorities, cooperation among library departments, and a close partnership with the vendor. Few concrete performance standards exist, and effectiveness is difficult to measure. Vendors will play an active role in the evolution of approval plans, though…

Discussion of the rising costs of academic library materials and their effects on collection development focuses on the social science collection. It is suggested that combining the numerical weights used by the Research Libraries Group Conspectus to evaluate subject collections with estimates of publication production and changes provides a…

Discussion of collection assessment focuses on academic library experiences. Topics addressed include library accountability; funding shortages; barriers to collection assessment; strategies to aid in assessment, including adequate training and performance incentives; and implications of collection assessment for library budgets, including…

Discussion of journal pricing and its effects on academic libraries focuses on data from the Optical Society of America's pricing study that used price per 1,000 words as a quantitative evaluative tool. Data collection methodology is described, and implications of the results for library collection development are suggested. (eight references)…

A comparison of book reviews for humanities and social sciences books named to CHOICE's 1987 "Outstanding Academic Books" with a selection of books not named to the list showed no substantial difference in the number or quality of reviews received. Study suggests that libraries should be cautious in their reliance on published lists for…

Examines whether surveying students in the classroom using course-specific questionnaires--and interviewing their instructors--is a viable tool for academic library collection building. Findings revealed this approach to be a valuable qualitative tool for assessing the college library's local book collection. (AEF)

Describes the use of the CACD (Collection Analysis CD-ROM), a microcomputer-based evaluation tool introduced by OCLC and supported by AMIGOS, by a consortium of SUNY (State University of New York) libraries. Topics include analyzing monographic collections, cooperative collection development, and resource sharing. (LRW)