Discusses limitations and possibilities of the service quality model, originally developed in a commercial environment, for academic libraries. Examines ways in which the model can be adapted to library reference services, access services, document delivery, and collection development. (62 references) (Author/AEF)

Topics include: digital library projects in the National Science Foundation's NSDL program; an electronic reserve platform at the University of Calgary; highlights from the sixth International Summer School on the Digital Library; the Digital Imaging Project of South Africa; a database of local information at the Oregon State University library;…

The emerging field of knowledge management offers academic libraries the opportunity to improve effectiveness, both for themselves and their parent institutions. This article summarizes knowledge management theory. Current applications in academic libraries and higher education are described. Similarities and difficulties between knowledge…

The paper outlines a number of processes that have been implemented by Learning Services at Deakin University (Geelong, Australia) to gain significant and sustained cultural change among staff in a blended organization, comprising the university library service, the curriculum design and development functions and those of academic staff…

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

Integrating science and technology libraries into a single unit involves identifying what is unique about each, addressing user and staff concerns, establishing new communications patterns, encouraging staff participation in the change process, and redirecting identity and loyalties to the larger entity. Progress-to-date is described in…

This document consists of the five issues of the bimonthly ARL (Association of Research Libraries) newsletter which cover the year 2000. Each issue includes some or all of the following sections: "Current Issues"; reports from SPARC (Scholarly Publishing and Academic Resources Coalition), Coalition for Networked Information, Office of…

Examines how the role of academic libraries and librarians has changed drastically since the early 1970s. Suggests that the recognition of the educational role of librarians today is a result of the convergence of the widespread success of bibliographic instruction and the impact of electronic sources of information.(AEF)

Based on an analysis of the direction of library development and changes in librarians' social functions, this paper presents some key measures in the reform of library and information science education. The first section discusses the developing direction of the library cause under the network environment. The second section covers librarians'…

Describes the ideas, decisions, and discussions behind the Internet Public Library (IPL), their impact, and implementation on the World Wide Web. The focus is on the work of the following development groups: technology; reference; online reference help; online collections; youth; services to librarians; education and outreach; and public…

Focuses on academic and research library networking in Latin American and Caribbean countries (LAC), where a high level of library service has been achieved. Discusses the information challenges of the 1980s and 1990s to LAC countries; networking in LAC; Brazilian information services; the University of Sao Paulo integrated library system…

Advancing library services in large universities requires creative approaches for "building to scale." This is the case for CIC, Committee on Institutional Cooperation (Big Ten), libraries whose home institutions serve thousands of students, faculty, staff, and others. Developing virtual Web-based services is an increasingly viable…

Reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users' information-search processes and librarians' intervention in reference service are integrated.…

This paper focuses on the responsiveness of libraries to user needs within the context of a changing academic environment. First, the character of the changes in the academic environment and the consequences of them for the relationship between scientific information and users are elaborated. Then, the kinds of responses needed for the adequate…

This paper outlines the efforts of the United Kingdom (UK) Joint Information Systems Committee (JISC) to help UK higher education institutions deal with the growing diversity of information resources. These efforts are based on two strands: the Electronic Libraries Program and the development of the JISC collections. These strands are now coming…