This article examines the state of library research support services (LRSS) provided by the libraries of selected government-funded universities in the National Capital Region (NCR) of India. The data was collected through a structured questionnaire. The findings indicate that university libraries in the NCR offer a variety of LRSS, with a…

This article explores users' level of satisfaction with the information in the online space of a university library during the pandemic and the russian-Ukrainian war. The authors analyzed the services and activities that the library provided online and examined whether they satisfied users' information needs. Using a questionnaire, the study…

The research examined the use of Information Retrieval Tools (IRTs) by the post graduate students of Mehran University of Engineering and Technology. The research used descriptive survey and was carried out over a period of six months between August 2016 and January, 2017. The sample size comprise of 2,000 postgraduate students which were randomly…

In this brief article, University of Dayton Discovery Services Librarian Christina Beis describes how she manages the life cycle of electronic resources which includes access, discovery, assessment and problem resolution. Adoption and development of new workflows is essential to the success of this newly created position. Beis describes how she…

The COVID-19 pandemic has forced higher education institutions worldwide to rapidly transition to online learning, exposing vulnerabilities and highlighting the critical need for robust ICT infrastructure. This study investigates the readiness of network universities in upper northeastern Thailand to provide education using ICT during the COVID-19…

As a state university system planned for growth in the availability of distance education degrees, the presidents and the provosts decided to include consideration for the availability of student support services. To ensure availability of student support services for online students, college and university systems in the state developed and…

Although still a relatively new technology with less than 10 years of history, YouTube's extensive reach and integration in mainstream society as well as lifelong learning habits of online users cannot be understated. This article examines how the YouTube collection at the University of British Columbia Library's Irving K. Barber Learning Centre…

Every sector in the twenty-first century makes use of technology for its activities, especially during the COVID-19 pandemic and higher education institutions are not exceptional. However, the cohorts enrolled in the selected higher education institution are from technologically challenged backgrounds. This suggests that in their previous…

In 2012, more than a decade after the original Association of College and Research Libraries (ACRL) Information Literacy Competency Standards for Higher Education (hereafter the Standards) were institutionalized as the goal of academic library instruction, the Information Literacy Competency Standards Review Task Force convened by ACRL recommended…

This article presents reports from the 2011 Missouri Library Association Annual Conference held on October 5-7, 2011. The first report, entitled "Online Information Literacy Instruction: Challenges and Strategies," was presented by Kristine Stewart and Kyle Denlinger, University of Missouri-Columbia. Stewart and Denlinger talk about…

People see challenges to libraries in funding, in ebooks, and in the internet. However, in this information-rich age, librarians' roles are even more important. They are information experts. They know how to think about the changing information environment, and they know the impact--both positive and negative--it can have on people whose jobs…

This article discusses the authors' implementation of Help Central, a site within the Lister Hill Library Collection on the University of Alabama-Birmingham's SharePoint server. Initially, Help Central was designed to address the inadequacies in the library's old, static HTML web-based support system, including haphazard issue reporting by staff…

Google Scholar is a free service that provides a simple way to broadly search for scholarly works and to connect patrons with the resources libraries provide. The researchers in this study analyzed Google Scholar usage data from 2006 for three library tools at San Francisco State University: SFX link resolver, Web Access Management proxy server,…

Researchers were the first adopters of digital resources available through the library. Online journals and databases make finding research articles much easier than when this author started as a librarian more than 20 years ago. Speedier interlibrary loan due to digital delivery means research materials are never far away. Making it easier for…

This paper presents the results from a quantitative and systematic analysis comparing the online usage of an e-reference and an e-monograph collection. A very strong relationship exists between size and usage: the larger the collection, the greater the usage. An equally strong relationship exists between searches and viewings, meaning that the…