A qualitative case study examined the challenges of service provision and utilization regarding international students at an Australian university. Using a Social Constructivist Grounded Theory methodology, 73 participants were interviewed, including 38 staff members (16 academic, 22 non-academic), 25 international students, and 10 domestic…

Describes a simulated press conference designed to help students in a news writing class learn how to obtain factual information from an evasive interviewee. (GW)

A study investigated the listening experiences of American university students who interviewed people from other cultures as part of a class project. A total of 103 individuals from African, Asian, European, Latin American, and Middle Eastern cultures were interviewed. Each of the American interviewers described his/her perceptions of five…

This document represents a progress report of a study into the role and value of the California State University's central administration. It contains as an appendix a report by the State University on the evolution of its central administration, and it includes a review by Commission staff of relevant national literature on higher education…

To introduce students to the actual environment in which professional level communication takes place early in the term of a business writing course, students are asked what they believe to be the major communication difficulties faced by business people in their everyday routines. The responses are listed and then compared with actual instances…

A required second-year course in medical interviewing contains a module in managing the difficult interview. The content includes classification of difficult interactions, identification of specific interview problems, recognition and use of the interviewer's own feelings as information about the patient, and acquisition of accurate and precise…

This paper details the introduction of trauma interview instruction to the journalism classroom. The paper begins by summarizing what has been learned from the academic and trade literature, followed by a detailed explanation of the role play exercise, the principal method of investigation in the paper. The paper also discusses the reactions of…

Papers on second language oral proficiency testing include: "Language Proficiency Interviews: A Discourse Approach" (Agnes Weiyun He, Richard Young); "Re-Analyzing the OPI: How Much Does It Look Like Natural Conversation?" (Marysia Johnson, Andrea Tyler); "Evaluating Learner Interactional Skills: Conversation at the Micro…