Context: Patient-centered care (PCC) has been widely studied in health care. Often, PCC is considered a mindset; however, there are specific behaviors to address in PCC, such as medical interviewing, exploring a patient's health literacy, and providing patient education. Much of the data specific to PCC relate to patient satisfaction rather than…

The main objective of this study is to identify the determinants that influence user demand for lifelong learning in institutions of higher education. Qualitative methodology was used to develop an instrument and a quantitative approach was used for the remainder of the study. After a literature review and in-depth interviews with experts in…

The marketisation of higher education (HE) has created a number of tensions and ideological dilemmas that may influence how academics see their roles and teaching practices. This paper explores how academics in the discipline of social work (who were also in leadership roles) perceive their roles and identities and manage the tensions and dilemmas…

This study investigated the internal quality assurance strategies Ghanaian polytechnics enacted in order to improve graduate outcomes. A qualitative methodological approach via in-depth interviewing of twenty key informants and document analysis was used to establish how polytechnics in Ghana addressed problematic situations in quality assurance.…

Workplaces abound with knowledge that is different from the knowledge students gain at universities. Crossing the boundary from a university to a workplace can, therefore, be difficult for students. To compensate for the dearth of knowledge on how these issues play out in an African context, this study investigates how knowledge and experiences…

Globalization is the major confronting challenge of higher education worldwide. And internationalization has become a response of higher education to meet the demands and challenges of globalization. In the recent decades, Chinese government has developed different policies to steer education reforms in order to achieve the aim of…

The McDonaldization of higher education refers to the transformation of universities from knowledge generators to rational service organizations or "McUniversities". This is reflected in the growing dependence on a casualized academic workforce. The article explores the extent to which the McDonaldization thesis applies to universities…

Business schools are globally often seen as structured, purpose-driven, multi-sector and multi-perspective organisations. This article is based on the response of a graduate school to an innovative industrial Quality Function Deployment-based model (QFD), which was to be adopted initially in a Master's degree programme for quality assurance…

In this feminist, constructivist case study we explored how 28 classified, administrative, and faculty women's experiences working at one university for 25-40 years have changed. Participants ranged from 45- to 70-years-old at the time of their interview, with more than half older than 60, and 84% identified as White. Women with extended history…

This article presents research on women's experiences of patriarchy in a Higher Education Institution X. This is a qualitative study located within the interpretivists' paradigm. The research problem of this study is articulated through the following research questions: how do female academics experience patriarchy? How does patriarchy…

The purpose of this study was to conduct exploratory research to examine what undergraduate students learn by participating in and holding a leadership role in residence hall governments. Alumni were interviewed to determine the degree of learning that lasts through their entrance into a professional work environment. Six recent alumni, ranging in…

The public higher education economic and competitive environments make it crucial that organizations react to the circumstances and make better use of available resources (Duderstadt, 2000; Floyd, 2008; Shulman, 2007; State Higher Education Executive Officers (SHEEO), 2009). Viewing higher education through the perspective of new institutionalism…

In the case of Mexico, until recently, many universities focused mainly on teaching, but recent changes have led to new appointments in research, administration, and community service. There now seems to be, however, a view of the predominance of research in the academic environment. Therefore, the purpose of this paper was to examine and…

In this article we examine issues of academic identity through the lens of academics' everyday workplace writing, offering a complementary perspective to those already evident in the higher education research literature. Motivated by an interest in the relationship between routine writing and aspects of professional practice, we draw on data from…

Studies in the literature have demonstrated underrepresentation of women in higher education leadership. Nonetheless, women leaders have achieved success when they received strong institutional support. However, even with supportive institutional policies like family leave, there was a need for mapping a more defined career pathway for aspiring…