More and more colleges and universities today have discovered electronic record-keeping and record-sharing, made possible by document imaging technology. Across the country, schools such as Monmouth University (New Jersey), Washington State University, the University of Idaho, and Towson University (Maryland) are embracing document imaging. Yet…

Many researchers and practitioners contend that all institutions respond to changing market need and can create competitive advantage through innovation and creativity. Each year, institutions expend significant resources developing new products and processes and yet research shows that more than half these initiatives fail. Successful…