This case study focuses on an innovative approach to the flipped classroom as a tool for productive library-discipline faculty collaboration on information literacy instruction. The argument is presented that the flipped classroom can be a pathway into the disciplines that can be used in overcoming the disadvantages of the one-shot and other…

Purpose: This paper aims to explore consumer attitude towards service failure and recovery in the higher education in general and with respect to teaching, examination, library, computer lab, administration and infrastructure in particular. Design/Methodology/Approach: The data are collected from 120 students of three undergraduate colleges of…

Purpose: The purpose of this paper is to compare the attitude of the managers of libraries located at Iran, Tehran and Shahid Beheshti Medical Sciences Universities' training hospitals, on the status of information technology (IT) in the mentioned libraries. Design/methodology/approach: This study employed a researcher-made questionnaire. The…

Subscription agents have had to reinvent themselves over the past 15 years as the numbers of print subscriptions have dramatically dwindled. Many libraries have chosen to bypass the subscription agent and its extra fees in favor of dealing directly with the publisher for e-journal and e-journal package procurement and management. Especially in…

In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…

Trinity University has established effective strategies for engaging faculty, administrators, and staff in information literacy instruction and assessment. Succeeding in an area in which many libraries struggle, the Coates Library at Trinity University offers a model for libraries seeking to actively engage their campuses through 1) establishing a…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

This study explores student selection of service learning projects in lieu of traditional library research projects. One hundred fifty-four strategic management students completed surveys exploring their tolerance of ambiguity, time pressure, attitudes toward civic participation, self-efficacy toward service, political conservatism, and the role…

As technical compatibility standards have become critical in business and industrial computing, educational software interoperability is rapidly becoming an issue for users and developers of educational information systems. New interoperability initiatives are under way in library automation, higher education information services, and K-12…

Twelve colleges participated in a cost quality study. These colleges were: Allegheny College, Bryn Mawr College, Buchnell University, Carnegie-Mellon University, Chatham College, Dickinson College, Franklin and Marshall College, Gettysburg College, Haverford College, Lafayette College, Lehigh University, and Swarthmore College. The study is an…

This paper is a biographical essay on Vartan Gregorian, appointed president of Carnegie Corporation in 1997. The focus of the research is on Vartan Gregorian's accomplishments as an educator, as provost of the University of Pennsylvania, as director and president of the New York Public Library, and, most recently, as the president of Brown…

Continues discussion of distance-education systems based on a model consisting of students, teachers, administrators and other professionals in schools, universities, libraries, and other institutions (presented in previous issue). Discusses place- and time-bound education systems; dynamics of education on demand; and characteristics of…

This comprehensive handbook, which emphasizes major planning problems and their solutions, should enable administrators and others to enhance the professional skills they will need for the successful management and operation of statewide systems of higher learning. Chapters cover: design for statewide planning; socioeconomic comparisons among…

This book is a collection of the author's following publications and speeches, primarily from 1995-2000: "Look at All Those Beautiful Birds Overhead!""Priorities for the Research Library Budget,""What Do We Give 'Em?""The Legacy of John Swan,""Small Public Libraries-Challenges, Opportunities, and Irrelevancies,""Lead Me Not into Temptation To Do…

The Associated Colleges of Central Kansas have a cooperative library program that gives students access to 300,000 volumes and 2,800 periodicals. This is possible through a central computer book listing and a telephone hotline. (PG)