In September 1981, Carnegie-Mellon University Libraries inaugurated a Question/Comment Board, soliciting from users their suggestions, opinions, and complaints, and prominently displaying the libraries' responses to these queries. This technique has proved to be an effective method for identifying users' perceptions of libraries (i.e., physical…

These checklists developed by the Association of College and Research Libraries to provide guidelines for the organization of a bibliographic instruction program cover the following areas: (1) preliminary planning, including needs assessment and research; (2) developing goals and objectives; (3) gaining and maintaining support from within and…

This collection of statements of goals and objectives from member libraries of the Association of Research Libraries (ARL) contains: (1) sections from management review and analysis program reports from the University of Washington Libraries and the University of Rochester Library; (2) a detailed organization description from the Columbia…

To coordinate an academic-library marketing effort effectively, a comprehensive plan is essential. A traditional marketing plan consists of four activities: determining what to promote, defining target audiences, choosing type of outreach, and evaluating program. Suggestions for promotional activities, forms of publicity, and examples from the…

Academic libraries are turning increasingly to internship/residency programs to enhance recruitment efforts. Outlines necessary components of an evaluation model for internship/residency programs based on a survey of academic library deans/directors and program coordinators. Identifies key evaluation factors that library administrators consider…

An evaluation of cooperative collection management among academic libraries participating in the Illinois Collection Analysis Matrix (ICAM) was conducted in March 1987 by the Illinois Association of College and Research Libraries (IACRL) and the Illinois Board of Higher Education (IBHE). Data were gathered from two questionnaires, one of which was…

This examination of the philosophy and objectives of academic library reference services provides an overview of the major reference approaches to fulfilling the following primary objectives of reference services: (1) providing accurate answers to patrons' questions and/or helping patrons find sources to pursue their research needs; (2) building…

These standards describe the purposes and services, (including administrative, financial, and evaluative elements) of effective learning resources programs (LRPs), and outline the development of a single integrated service concerned with the improvement of instruction. An introductory section describes the roles, objectives, and purposes of LRPs…

Describes process by which reference service standards were developed at a university medical library and their impact on the evaluation of work of librarians. Highlights include establishment of preliminary criteria, literature review, reference service standards, performance evaluation, peer review, and staff development. Checklist of reference…

Predictive equations from Marchant's research on participative management and job satisfaction were tested using same data collection procedures and instruments that had been used to study 22 major U.S. academic libraries in 1970. Management style was again found to be best predictor of librarian satisfaction in academic setting. (17 references)…

The introduction to this Systems and Procedures Exchange Center (SPEC) kit explains the Conspectus method, which was developed in 1980 by the Research Libraries Group (RLG) as a means of systematically and qualitatively evaluating large library collections. The discussion considers advantages and disadvantages of this tool, which evaluates past…

This SPEC (Systems and Procedures Exchange Center) kit provides a sample of excerpts from technical and planning documents contributed by 40 Association of Research Libraries (ARL) member libraries that are planning to install or have already implemented optical disc technology. Selected to represent a variety of media and applications, the…

Because the types of support services provided by college and university learning resources programs change and evolve as the result of new and emerging technologies, so must the standards by which institutions measure the effectiveness of their support services. This edition builds upon standards described in the first edition and includes an…

In response to the institutional change, a Management Review and Analysis Program (MRAP) was conducted at the University of Massachusetts at Amherst Library during 1974-1975. The first two chapters of the report describe the library, its institutional setting, missions, and goals. The other nine chapters discuss issues, problems, and…

Identifies and discusses the eight principal functions necessary for effective collection management in academic research libraries. Six organizational models for collection management are described, and then evaluated according to how well each may facilitate those eight functions of effective management. (Author/CLB)