Describes an experimental integrated service point that combines the desks and staff who perform reference and circulation at one of Massachusetts Institute of Technology's libraries. Considers whether this service model can consolidate public service points to improve response to customer needs; discusses performance measurement; and offers…

Describes a computer aid developed to assist in academic library reference service using the DataPhase Circulation System, an automated system that features full cataloging records in database and permits local programing. Access points (subject, type of reference work, course) and database structure and user screens are highlighted. (EJS)

Discussion of the merger of separate library units focuses on examples from Indiana State University Libraries' recent merging of the interlibrary loan unit of the reference department with the circulation department to form a new lending services department. Factors to consider in the merging process are discussed, emphasizing staff needs. (seven…

This collection of policies for providing access to the collections and services of research libraries for users who are not associated with the library's parent institution includes six examples of general access policies, three documents on reference service, five statements of circulation policies, and descriptions of four cooperative…

Provides generalizations and offers speculations about online library catalogs based on experiences of the Division of Library Automation, University of California, noting cataloging for access, rediscovering serial analytics, document delivery, electronic publishing, remote public access, circulation systems, and reference services. Four…

Provides a general overview of library automation and a number of suggestions to assist in making decisions about automation in small academic libraries. Three areas of automation are discussed--reference service, circulation, and technical processes--with emphasis on the planning process, implementation, and evaluation. (CLB)

Describes a study that measured the use of government publications in an academic library before and after the merger of the government publications department and the reference department. The implications of the findings that the merger resulted in declines in government publications use and the quality of reference service for government…

The 36 tables in this report present summaries of unpublished data gathered in a 1979 survey of college and university libraries which was part of the Higher Education General Information Survey (HEGIS) conducted by the National Center for Education Statistics (NCES). Included are statistics on library book and periodical holdings; materials added…

A study was conducted to observe the behavior and problems of the users of University of California at Los Angeles (UCLA) dictionary library catalog. The study group's activities included: (1) a literature search and the abstracting of catalog use surveys; (2) personal interviews with representatives of library units to obtain information about…

Description of the rapid growth and development of Texas A&M's Sterling C. Evans Library during the past decade focuses on collection growth to over 1.4 million volumes, staffing increases, automated programs and services including over 100 microcomputers for computer-assisted instruction housed in Learning Resources Department, and online…

Designed to orient new staff members and also to provide a source of information for library patrons, this manual includes guidelines for the library services offered by the University of Massachusetts Library. Among those included are: desk service; interlibrary loan service; bibliographic services; reference correspondence; documents…

This guide is the Northern Illinois University (NIU) Libraries' quick reference tool for providing information about its collections, facilities, and services. The articles are arranged in an alphabetic, dictionary format with numerous cross-references, and highlight information on the following: administrative offices; company annual reports;…

The purpose of this study is to identify and determine the extent of technological change in the development of automation as it is reflected in the professional literature and the rates at which males and females contribute to this literature. A database search of Library Literature on WILSONDISC was undertaken to identify publications written in…

Academic libraries in Ohio were surveyed to determine the existence and content of training in customer service offered to library employees in the circulation and reference departments. Surveys were mailed to 127 libraries, and achieved a return rate of 68% (n=87). The survey contained questions about customer service training for both new and…

This workbook is designed to introduce the Harvey A. Andruss Library at Bloomsburg University (Pennsylvania) to a novice user. It is one component in a self-paced unit in library instruction which also includes an exercise book and a computerized tour of the library. Chapter 1 is concerned with the orientation of the library and covers its…