This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

Successful models of statewide library consortia are evident in many locations. Academic libraries in independent institutions of higher education in Mississippi must seek alternate affiliations since they do not participate in the MAGNOLIA consortium for public institutions. What does the future hold, especially for database licensing for…