Although recent archival scholarship promotes the use of primary sources for developing students' analytical research skills, few studies focus on standards or protocols for teaching or assessing archival instruction. Librarians have designed and tested standards and learning assessment strategies for library instruction, and archivists would do…

In 2012, more than a decade after the original Association of College and Research Libraries (ACRL) Information Literacy Competency Standards for Higher Education (hereafter the Standards) were institutionalized as the goal of academic library instruction, the Information Literacy Competency Standards Review Task Force convened by ACRL recommended…

In January 2008, the Belk Library & Information Commons at Appalachian State University combined the Access Services staff members of the Circulation and Lower Level Service Desks with the Reference and Instruction team as part of a library-wide reorganization effort. The new team balanced what had been a staff-dominated Access Services team…

Library customers have more remote information choices than ever before, so we must ensure that when they do come to the library, they experience a welcoming environment, a high standard of service, and receive equitable levels of service across campus. Developing a customer service program was a logical next step to reinforce the ongoing…

Focuses on advantages and disadvantages of centralizing the administration of a bibliographic instruction program in the academic library reference department, noting objectives in administration of such a program; concerns to be addressed prior to deciding who, within organizational structure, administers program; and administration through…

Describes a theoretical instructional development model for planning college and university bibliographic instruction programs. Potential advantages of the approach are identified and specific application of the model is encouraged to gain empirical data and refine the methodology. Ten references are listed. (RAA)

Describes a program developed at Virginia Polytechnic Institute and State University (Virginia Tech) libraries that moved librarians from the centralized main library to college departments that are not served by branch libraries. Topics include remote access capabilities; librarians' roles, including reference librarian, instructor, Web master,…

Discusses the development of an electronic reserves software system and related administrative issues at the University of Illinois, Urbana-Champaign. Topics include staffing; technical and work flow issues; education and training of users, faculty, and staff; assessment; and advice for other libraries building electronic reserve programs.…

At Dickenson College, librarians have found ways, such as professional sharing, to become more significant partners with faculty and students in the educational mission of the college. This is one of the top five winners in American Libraries' competition to identify innovative library programs. (LLS)

These checklists developed by the Association of College and Research Libraries to provide guidelines for the organization of a bibliographic instruction program cover the following areas: (1) preliminary planning, including needs assessment and research; (2) developing goals and objectives; (3) gaining and maintaining support from within and…

Bibliographic instruction is the means by which college and university libraries assist library users in locating information in their collections. Future developments will show an increased reduction in library resources. Staff reductions will make greater demands on librarians for activities of greater value. (JN)

Colleges and universities have much to gain from developing a teaching library, whose core component is a comprehensive bibliographic instruction program. The library's active involvement in academic programs leads to improved student skills and faculty productivity, and thus to the institution's educational quality and faculty and student…

This paper presents a description of the Old Dominion University's (Virginia) Reference Librarian Orientation Program designed to ease the transition of reference librarians new to the school and its reference department. The program introduces the reference librarian to the library, the reference department, and the university itself and consists…

Discussion of the use of CD-ROMs in academic library reference departments focuses on types of instruction librarians can offer and their possible impact on other reference services. Classroom instruction versus point-of-use instruction is compared, and implications for librarians and library management are considered. (Contains 23 references.)…

Designed for the reference staff at the Golda Meir Library, University of Wisconsin-Milwaukee, this manual functions as a guide to insure a uniform standard of service, to explain the duties and responsibilities of the reference staff, and to provide step-by-step explanations of how a variety of procedures are performed. The purpose of the…