Provides background on the adoption of standards for reference service in public, special, academic, and high school libraries by the Suburban Library System (Illinois) and discusses their implementation and plans for evaluation. Highlights of the standards for written policies, staff, and resources are given; and the problem of noncompliance is…

This publication reports results of a survey of 83 ARL (Association of Research Libraries) member libraries that examined the decision making process in migration from one automated library system to another. Data are reported on planning; implementation; workflow redesign; and training, publicity, and evaluation. Supplemental materials include:…

This final report describes the Inter-Agency Collaboration pilot project of the Wheatland Regional Library among the information providers within its boundaries. The project had four objectives: (1) to initiate discussion between participants about the mandate, roles, and services available to their clients; (2) to raise the image of public…