Research data services--support offerings which enable and improve data-intensive research--have garnered sustained attention from library research support service providers for nearly two decades. Because of the critical role they play in supporting research on college and university campuses across the country, particularly at research intensive…

This study seeks to understand the relationship between research data management (RDM) services framed in the data curation life cycle and the production of open data. An electronic questionnaire was distributed to US researchers and RDM specialists, and the results were analyzed using Chi-Square tests for association. The data curation life cycle…

This study investigates how article downloads from ScienceDirect changed after Temple University Libraries downsized its all-inclusive Elsevier big deal bundle to a selective custom package. After the libraries lost current-year access to nearly half of Elsevier's active journals, the total downloads from Elsevier journals declined by 16.2 percent…

Generating, collecting, and analyzing building usage statistics can greatly increase the ability of an access services unit to meet the changing dynamic of patron needs in an academic library. By analyzing three different data points, the Access Services Unit in Malpass Library at Western Illinois University was able to determine the most…

This article describes the process and role frontline access and public service staff play in needs assessment and evaluation of user services, specifically in understanding the voice of the customer. Information includes how the University of Arizona Libraries have incorporated daily data collection into the strategic planning process, resources…

The Main Library Service Desk is a one-stop academic help center located between a newly renovated student-focused space called the Learning Commons and the library collections. Services began with the first day of classes, August 26, 2013, and assessment has been ongoing, in part due to the availability of data. Staffing levels, staffing hours,…

Twenty scholarly papers and fifteen abstracts comprise the content of the sixteenth annual Brick and Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship. The…

Activities and services that improve student engagement and retention in the higher education sector are important not only to individual students' success but also to university planning and funding. This paper reports on a study carried out to explore whether use of the library by new university students is associated with continued enrolment.…

The State Library Agencies (STLA) Survey is conducted annually and is the product of a cooperative effort between the Chief Officers of State Library Agencies (COSLA), the U.S. National Commission on Libraries and Information Science (NCLIS), and the National Center for Education Statistics (NCES). This fourth Survey in the series provides state…

Develops two models of reference interview behavior: the Needs-Oriented Model and the Question-Oriented Model. The models are tested by reanalysis of data from a 1978 dissertation on interviews in the public library setting. Results show the appropriateness of the models and indicate that the question-oriented interview was more prevalent. (eight…

Data on interlibrary loan transactions occurring during July and August 1979 were analyzed to determine comparative turnaround and delivery times for 5 Quebec and 11 Ontario universities. The numbers of working days of positive responses for loans and photocopies and the numbers of positive and negative responses for combined loans and photocopies…

Reports findings of a Statistics Task Force investigation at New York University's Bobst Library, which reviewed the collection and publication of statistics and data related to library reference and information services and use of resources, and developed a framework for inclusions, definitions, procedures, and policies for data collection and…

Interlibrary loan statistics for Association of Research Libraries' university libraries were analyzed from 1974-75 through 1982-83 to determine extent to which interlibrary loan activities have grown and to consider implications of growth. Annual percentage growth in lending and borrowing activities for photocopies and originals are reported. Ten…

A 1969 survey of 50 leading American and Canadian university libraries collected data in the following categories: resources, personnel, finances, space, public services, administration, and professional school libraries. This summary report provides extensive tabular data in five broad categories: (1) summary tables; (2) institutional rank; (3)…

Discusses topics related to the introduction of CD-ROM databases at the Hahnemann University library, including hardware and software, staff training, changes in workload, access and promotion of the service, bibliographic instruction, and public response. Tables listing basic knowledge and protocol for assisting users, a user questionnaire, and…