This paper examines the impact of process mapping on the management of change in an academic library in a UK higher education institution. Book ordering has been highlighted by a group of subject librarians as being time-consuming and inefficient, detracting from their ability to respond to new challenges and opportunities. An action research…

This article examines the state of library research support services (LRSS) provided by the libraries of selected government-funded universities in the National Capital Region (NCR) of India. The data was collected through a structured questionnaire. The findings indicate that university libraries in the NCR offer a variety of LRSS, with a…

Through content analysis, this study identifies the information resources frequently included in Engineering Education Research (EER) library research guides from universities with very high research activity. Conducted in September 2024, the analysis includes 15 research guides containing a total of 494 distinct information resources appearing…

This article presents the results of an online survey of access services departments at academic libraries on the responses implemented during the initial stage of COVID-19 in March-May 2020. The 33-question survey was completed by 121 respondents. The article identifies policies and procedures adopted by access services departments during the…

The benefits of MOOCs have attracted many Higher Education institutions globally to use them as a means of increasing efficiency of education delivery and process. Without institutional support, the MOOCs have a high dropout rate of 90-95 percent, leading to low academic impact. The role of academic library in the integration of MOOCs in the…

The idea of "reading the room" borrowed from the business world applies to how school library professionals can identify and responsively meet the needs of users. By stepping up to do work even when it is not requested, and yet in alignment with our mission, we can help sustain our library programs.

This paper addresses the question of how to introduce basic artificial intelligence (AI) literacy skills to learners in higher education. It proposes that a feasible approach is to integrate AI literacy components into existing media and information literacy (MIL) programmes. The paper discusses elements of intersection between the two literacies,…

The right of persons with disabilities for equal access to education and educational resources is enshrined by international and country-specific anti-discrimination laws. Taking the Ethiopian context as an example, this paper sought to identify barriers of access to educational resources and explored ways for removing them. Seventeen students…

This article begins with a brief description of access and affordability and their relationship to equity, diversity, and inclusion within the higher education sector today. Because the authors work at a Jesuit Catholic institution, awareness and appreciation of the call to uphold access and affordability at Jesuit institutions are also important.…

This article attempted to evaluate digital research support services in the context of higher education institutions in Pakistan during COVID-19. Researchers opted quantitative study design to conduct an online survey. A well-structured questionnaire was sent to 6200 university students through an email address. A total of 3122 students…

This article explores users' level of satisfaction with the information in the online space of a university library during the pandemic and the russian-Ukrainian war. The authors analyzed the services and activities that the library provided online and examined whether they satisfied users' information needs. Using a questionnaire, the study…

This study investigated the relevance of libraries and librarians in distance education programs of Nigerian universities. Investigation was carried out in Federal Universities in the South East Geopolitical Zone of Nigeria using a descriptive survey research design. Five research questions and two null hypotheses guided the study. 138 librarians…

COVID-19 did not disrupt higher education; it hastened the disruptions that have already been taking place. One particularly prominent disruption is the digital shift, or the move from primarily face-to-face operations to operations with a large digital component. In order to survive, higher education needs to fundamentally change. But how…

This study investigates how article downloads from ScienceDirect changed after Temple University Libraries downsized its all-inclusive Elsevier big deal bundle to a selective custom package. After the libraries lost current-year access to nearly half of Elsevier's active journals, the total downloads from Elsevier journals declined by 16.2 percent…

As the modes of course development in universities shift to be more team-based, librarians are now contributing core components of course development operations. This article outlines the ways that librarians at Capella University have been integrated systematically into course development. Adding librarians to specific points throughout the…