This manual provides a beginning approach for research libraries to better describe the use and users of their networked services. The manual also aims to increase the visibility and importance of developing such statistics and measures. Specific objectives are: to identify selected key statistics and measures that can describe use and users of…

Describes the process of initiating an e-mail reference service in 1995 at the Ohio State University Health Sciences Library and the growth of the service through 2000. Includes data on types of patrons who use the service; types of questions and answers; and how results have led to re-evaluating all reference services. (LRW)

Describes the inclusion of interlibrary loan services in the reference department of the science and engineering library that accounted for a large percentage of the interlibrary loan activity, based on experiences at Baylor University. Staffing, interlibrary loan statistics, and faculty needs are discussed. (LRW)

Addresses the hypothesis that a shift toward more widely-available, less comprehensive workstation indexes is changing the nature of academic library research (based on statistical data from the chemistry library at the University of Illinois at Urbana-Champaign). Topics include an explanation of Zipf's "Principle of Least Effort" and…

Uses statistics from the Federal-State Cooperative System for Public Library Data to describe the distribution of librarians with master's degrees from graduate library education programs accredited by the American Library Association by size of population served and by state. Implications of these data are suggested, and discussion questions are…

Analyzes results from a study of academic libraries in the Southeastern United States and their compliance to the Americans with Disabilities Act. A total of 136 community college, college, university, and special academic libraries, in both the private and public sector, completed the survey (24.68% response rate). Statements at the end of the…

Describes the use of questionnaires and interviews for a study on the use of Abubakar Tafawa Balewa University Library (Nigeria) by international students. Problems faced by students are highlighted, including the language barrier, new services, and unfamiliar library terminology. (Author/LRW)

Describes a correlation method for calculating reference statistics using weekly door counts that was tested at the University of South Carolina while studying a sampling technique for collecting reference statistics. Results indicate this method may offer libraries an accurate and less time-consuming procedure for keeping reference statistics.…

The kit and flyer examine library photocopy operations, including services, personnel, equipment, and financial management practices by member institutions of the Association of Research Libraries (ARL). To find out about these operations, ARL surveyed its 112 members, and received 93 replies. Forty-nine academic libraries (58%) described their…

This SPEC (Systems and Procedures Exchange Center) Kit reports results of a survey that examined how many Association of Research Libraries (ARL) libraries offer fee-based services to their external users, the procedures and organizational structures of such services, and the factors that contribute to a successful fee-based service program. For…

Explores tour trends in academic Association of Research Libraries (ARL), specifically examining the prevalence of several tour formats, including guided, self-guided, and virtual Web tours. Results from a survey conducted in November 2000 include statistical information about tour administration, audience, and structure, as well as perceptions of…

This report is the unofficial, pre-publication summary of Louisiana 1994 IPEDS (Integrated Post-secondary Education Data System) academic library statistics forms. The primary impetus for this publication is to provide Louisiana academic library directors a timely and more user-friendly presentation of IPEDS statistics. Libraries are grouped…

This report is based on information from the 1994-95 IPEDS (Integrated Postsecondary Education Data System) Academic Libraries Survey. IPEDS is the U.S. Department of Education's vehicle for collecting data from all postsecondary institutions in the United States. The tables in the report summarize library services, library staff, library…

This report presents data from 116 U.S. and Canadian research libraries that were members of the Association of Research Libraries (ARL) during the 1995-96 fiscal year. The 1995-96 Preservation Statistics questionnaire was designed to yield statistical information on the current level of preservation efforts in research libraries and on the key…

Describes a campuswide library services network at Lehigh University which includes electronic question answering, bibliographic services, and online search applications. Statistics on network use are presented. (eight references) (MES)