Examines the implications for library public services policy of standards-based and survey-based approaches. The significance of these theories in designing courses in public services for students of library science is considered. Appropriate measures of the success of services are also discussed. (18 references) (Author/MES)

In addition to a literature review emphasizing definitions, statistics, and legislation concerning learning disabilities, this paper presents the results of a 1987 survey of academic libraries regarding their services for postsecondary learning disabled students. Responses (n=525) to the questionnaire indicated that, as a group, academic…

Data gathered during visits to libraries associated with five major university programs in journalism and mass communication in the United States are summarized in this report. The report contains information about the collections, services, and facilities of the following university libraries: (1) University of Illinois Communications Library,…

Discusses responses of 937 academic library directors who were surveyed to determine whether their libraries provide services to users outside academic community; whether outside users are charged fees; and what services are provided for fee. Extracts of information (services, staff, comments) received from ten universities are highlighted. Survey…

In 1995, the University of Minnesota-Twin Cities administered a survey of Minnesota institutions of higher education to collect information for the creation of this state-wide directory on library services that support off-campus academic programs. The purpose of the directory is to help libraries make well-informed referrals that connect…

An investigation was made into the levels of user demands made upon the four libraries of the City of London Polytechnic, the degree of user satisfaction, and the kinds of services provided. An overall measure of library effectiveness was derived, and a series of 30 detailed observations covered: 1) basic statistics on the usage of the various…

The libraries of nine British polytechnics were surveyed in the following categories: accommodation of users, management, staffing, services, interlibrary cooperation, user education, collection size, periodicals, audiovisual resources, cataloging and classification, binding and processing, and funding. (JAB)

The Utah State Library Division conducted an evaluation of its participation in the Library Services and Technology Act (LSTA). The evaluation plan determined by the Utah State Library Division used two approaches designed to examine issues and achievements related to LSTA: focus groups and a statewide survey. Utah State University (USU) was…

Describes use of the contingent valuation method, a survey technique, to estimate the economic value that patrons attached to reference-desk service in the Virginia Commonwealth University library. Argues that the appropriate measure of patron benefit from reference service includes use value and option value. (Author/LRW)

This report describes a 1986 survey of procedures and priorities at Indiana University and Purdue University regional campus libraries designed to aid the librarians at the Walter E. Helmke Library at Indiana University-Purdue University, Fort Wayne, in re-evaluating various library procedures. Responses were received from nine of the 11 libraries…

Surveys of labor educators and academic librarians, designed to study library usage by participants in labor education, indicate that a lack of communication and understanding exists between the two departments at many institutions. Increased cooperation and library utilization are recommended. Twenty-seven references are listed, and the…

Summarizes national survey findings of email reference services in academic and public libraries; describes types of email reference services for selected Colorado libraries; and focuses on a detailed overview and analysis of two years of Colorado State University's email reference experiences. (Author/LRW)

Examines the relationship between bibliographic instruction and reference services in academic libraries. Highlights include historical definitions for the two services; results of a survey of academic librarians that investigated how they are connecting the two services; and recommendations for improving the teaching of information literacy at…

Describes a survey that was conducted at the University of Tennessee at Knoxville library to count and categorize the types of questions coming into the reference department from telephone calls. Informational and directional calls are examined, implications for staffing are considered, and queuing theory is applied. (seven references) (LRW)

Describes the implementation of an electronic reserve collection at the Portland State University library. Topics include a survey of other libraries who had started electronic reserve collections; the Family Educational Rights and Privacy Act (FERPA); copyright and intellectual property issues; and a list of helpful Web sites. (LRW)