Some higher education management departments have started to implement customer service orientation strategies in their marketing activities in order to solidify value exchange perceptions, differentiate themselves, and improve retention rates. However, if students are to get the most out of their academic experiences, they need to become…

Accrual mobility occurs through evolved jobs in which an employee accrues responsibility beyond normal growth in the job and develops a new position. Individual, organizational, and environmental factors associated with evolved jobs are identified and the theoretical implications of accrual mobility for administrators are discussed. (Author/MLW)

Discussion of job satisfaction and the level of job performance focuses on the effect of automation on job satisfaction among reference librarians. The influence of stress is discussed, a job strain model is explained, and examples of how to design a job to reduce the stress caused by automation are given. (12 references) (LRW)

Technical program planners tailor curricula to the needs of industry, sometimes giving minimal attention to the needs of students. Application of the problem-solving model creates new jobs to meet the needs of students as well as industry. (Author)

Three levels of development for a student affairs staff are proposed. The levels reflect the orientation and sophistication of the staff as a collective unit, with the effectiveness of a staff being related to its level of development. (Author)

Three technical reports and abstracts of colloquium papers are presented as part of a research project concerning the specification and testing of alternative models of intraorganizational career mobility among nonteaching professionals in universities. This project phase involved: the development of a model of evolving jobs as an alternative to…

This paper chronicles ongoing alterations to the organizational structure of the acquisitions department at Pennsylvania State University using the tenets of total quality management (TQM). The movement toward reorganizing for process improvement began in late 1992 when the associate dean of libraries called the acquisitions department together to…