Develops two models of reference interview behavior: the Needs-Oriented Model and the Question-Oriented Model. The models are tested by reanalysis of data from a 1978 dissertation on interviews in the public library setting. Results show the appropriateness of the models and indicate that the question-oriented interview was more prevalent. (eight…

This issue includes nine articles that address the problems of library services for off-campus higher education programs. Highlights include guidelines versus standards for library services; accreditation expectations; five program models; distance learning for library education; the public library role; and programs in Canada, the United Kingdom,…

Book condition surveys have been conducted in several large research libraries in the United States to determine the extent of book deterioration in those libraries. This paper outlines the steps for conducting a brittle book survey adapted from more comprehensive surveys to assess the extent of paper brittleness of the book collections in a small…

Operating under a grant, the University for Man (UFM) in Manhattan, Kansas, tested the transferability of the UFM free university/community education model using four existing statewide delivery systems (public libraries, a private college consortium, a state cooperative extension service, an office of rural affairs) in five states: Kentucky,…

This comprehensive report details the activities of a study which investigated public, public secondary school, community college, academic, state institutional, and state library agencies, in order to: (1) assess the current status of libraries in literacy education; (2) determine an expanded role for libraries in literacy education; and (3)…

This volume contains descriptions of 62 library programs that have been identified as being exemplary in one of the following program topic areas: (1) services to populations without library or media centers; (2) services to populations with inadequate library/media centers; (3) services to special populations, including the disadvantaged,…

Provides a definition of the planning process drawing upon models from management science, outlines the steps library administrators should take in developing a planning program, and describes some of the recent planning processes for public libraries, school media centers, academic libraries, and special libraries. A reference list is provided.…

This paper examines the importance of contracts in formalizing agreements between libraries to provide services to off-campus students and describes the development of one such contract. Topics addressed include: (1) the value of contracts in clarifying responsibilities and elevating contracted services in the hierarchy of institutional…

This 11-document kit introduces the current and planned uses of telecommunications facilities in the computerized information systems of several research libraries, public libraries, and library groups contacted in 1983. The first two documents are excerpts from reports on networks: "Telecommunications: An Overview for OCLC," and…

This paper discusses the central role of effective communication in library leadership and how a leadership role in the library and information community can define and help establish an information infrastructure in our society. The opportunity for this leadership to exist in the convergence of libraries and computer centers is examined in a…

Discusses academic libraries, digital environments, increasing competition, the relationship between service quality and user satisfaction, and user surveys. Describes the SERVQUAL model that measures service quality and user satisfaction in academic libraries; considers gaps between user expectations and managers' perceptions of user…

Twelve articles cover books as artifacts; workstations for conservation of library materials; care of scrapbooks, albums, and photographs; map preservation; library environment; flood recovery; disaster prevention and preparedness; incorporating preservation into library organization; and bibliography of Chester Public Library (Illinois) First…

Discusses education of special librarians and public librarians in West Germany and presents a model of an integrated course of study at the Hamburg College of Librarianship. Highlights include the influence of new technology on libraries and the importance of specialized subject knowledge in addition to library and information training. (LRW)

Discusses the trend toward increased numbers of off-campus programs and the difficulty of providing adequate library services to off-campus students. Several delivery systems are described and compared, and a system at the University of Wyoming that utilizes bibliographic utilities is presented as model for off-campus library services. (22…

In 1988 a research team at The Ontario Institute for Studies in Education (OISE) completed a study entitled "Developing Partnerships" that documented and analyzed library-based information services for distance education students in Northern Ontario. (The project was funded as part of the Province of Ontario initiative called Contact…