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Use of Multiple Methodologies for Developing a Customer-Oriented Model of Total Quality Management in Higher Education
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Sahney, Sangeeta – International Journal of Educational Management, 2016
Purpose: Educational institutes must embrace the principles of total quality management (TQM) if they seek to remain competitive, and survive and succeed in the long run. An educational institution must embrace the principles of quality management and incorporate them into all of their activities. Starting with a theoretical background, the paper…
Descriptors: Higher Education, Total Quality Management, Models, Foreign Countries
Program and Institutional Predictors of Environmental Justice Inclusion in U.S. Post-Secondary Environmental and Sustainability Curricula
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Carlos Garibay, Juan; Ong, Paul; Vincent, Shirley – Environmental Education Research, 2016
Environmental justice (EJ) issues and perspectives, which emphasize the disproportionate environmental hazards experienced by low-income communities and communities of color, are often excluded from higher education sustainability discourses and curriculum. Utilizing a national sample of 297 interdisciplinary environmental and sustainability (IES)…
Descriptors: Higher Education, Environmental Education, Course Content, Justice