Factors associated with the use of program evaluation results are examined. Evaluation can serve a variety of educational management needs if (1) these needs are organized around a central concern, and if (2) stakeholders use evaluation information so that their decision making resolves the central concern. (GDC)

In response to changing management and budgetary strategies that have been driving decision making to the lowest administrative levels, institutional researchers have been attempting to identify indicators which can be used to evaluate institutional performance and progress. This paper reviews efforts to introduce departmental operational…

The objectives of this study were identification and verification of key processes that could be used by higher education quality administrators to implement continuous improvement programs and benchmarking processes. East Tennessee State University's Continuous Improvement Key Process Relationship Matrix was used as the basis of a 44-item…