Knowing the stakeholder's perception of educational quality is essential for Higher Education (HE) institutions because it reflects the market acceptance of its products. The study aims to analyze stakeholders' satisfaction with HE's quality through the performance of its graduates. Data collected through surveys to 258 customers in 15 educational…

The competencies of the university secretary were studied at the University of Southern Maine. In addition to developing position descriptions, competencies that distinguish effective performers were also identified. Based on results of interviews with 24 secretaries, a competency-based model was developed. Fourteen competencies were categorized…

A study of 753 utilities company workers examined the relationship between a measure of worker self-directed learning readiness and their job level, sex, age, education, race, job performance rating, creativity and problem-solving ability needed in their jobs, and the degree of change inherent in their work. (Author/MSE)

Summarizes various stakeholder surveys and factor analyses that attempt to delineate transferable skills, such as problem solving, communication, teamwork, and critical thinking. Points out that employer skill requirements may vary among countries and these differences may not always be cultural, but are related to different uses of terminology…

These four conference papers from the Biennial Conference on Postsecondary Education for Persons who are Deaf or Hard of Hearing focus on staff development and administrative issues for postsecondary personnel working with students with deafness or who are hard of hearing. The first paper, "Mentorship for the Working Interpreter"…

A research study examined differences in cooperative education work activities and situations as varied with the students' experience and career maturity. Experience was indicated by the number of prior work placements; occupational maturity was defined in terms of values, future plans and expectations, and scores on an inventory of career…

The gold-collar worker has problem-solving abilities, creativity, talent, and intelligence; performs non-repetitive and complex work difficult to evaluate; and prefers self management. Gold-collar information technology workers learn continually from experience; recognize the synergy of teams; can demonstrate leadership; and are strategic thinkers…

This textbook contains information and activities designed to help college students develop the following generalized competencies that are critical to job success and satisfaction in the 21st century: learns; thinks reflectively; manages time; manages stress; sets goals; solves problems; demonstrates interdependence; thinks systematically; solves…