Administrator Jennifer Stanton attempts to adopt an Electronic Health Records system at ComprehensiveCare, a multispecialty healthcare practice. Consultants from the vendor provide guidance to the organization, but do not provide that guidance in a way that the non-technical administrator understands. The project experiences escalation of…

After a prior failed adoption, ComprehensiveCare plans for a second attempt in adopting Electronic Health Records. The owner-physicians on the board of directors have replaced the administrator due in part to the missteps of the prior adoption. William Shoemaker, the new administrator, must grapple with several important decisions to provide the…

ComprehensiveCare, a multi-specialty healthcare organization, struggles to implement Electronic Health Records. The first adoption failed outright because the customizations made the system unusable. The second attempted adoption has not officially failed yet, but the system fails to live up to the expectations. It lingers on the edge of…

This paper examines shifts in the knowledge production policy agenda at Japanese research universities -- a transition from discipline-based academic tradition towards interdisciplinary forms of knowledge production -- through a case study of a leading interdisciplinary research institute. We examine this transition through the case of Tohoku…

The expanding scope of IT initiatives in higher education institutions now goes well beyond basic desktop and enterprise applications. IT is often asked to focus on efforts to establish good information-governance practices. The many aspects of information governance are often found in a records and information management (RIM) program, but not…

The goal of this paper is to present a competence assessment method in project management that is based on participants' performance and value creation. It seeks to close an existing gap in competence assessment in higher education. The proposed method relies on information and communication technology (ICT) tools and combines Project Management…

Critical infrastructure and key resources (CIKR) provide the essential services that support basic elements of American society. Compromise of these CIKR could disrupt key government and industry activities, facilities, and systems, producing cascading effects throughout the Nation's economy and society and profoundly affecting the national…

A comprehensive information resource management system is the key to the future of quality data management. Instituting and developing the system requires a major commitment from institutional leadership. The institutional researcher can take steps to solve some of the initial problems and increase institutional awareness for the systems'…

The winner of the 1994 CAUSE Award for Exemplary Leadership and Information Technology Excellence offers his view of information technology, resources, and management. Engineering principles are applied to information technology issues, such as access versus security and client/server versus mainframe systems. College/university information…

This report seeks official endorsement from Universities UK and GuildHE for the Higher Education Achievement Report (HEAR) to be adopted sector-wide for students entering higher education in academic year 2012-13. Following extensive trialling and detailed consideration, the report clearly outlines the HEAR and the additional information it…

The Harvard University (Massachusetts) central computing and development offices collaborated to develop a prototype client/server fund-raising system that allows personnel to easily and quickly access and share prospect information. Its successful development is attributed to use of some traditional project management principles and practices.…

This participant's guide is intended to be used in a one-day workshop for college/university staff on changes in requirements for schools disbursing federally supported student financial aid under the reauthorized Higher Education Act. The materials are in a workbook format and include copies of workshop display materials, space for notes, case…

A key issue in redesigning college and university business processes is whether new processes should be enabled by information systems that focus on them or share highly integrated data and common methods with older processes. An approach used at the University of Saskatchewan (Canada) that entailed reorganization, reorientation, and retooling is…

The status and direction of computerized information systems in French universities are examined, including research, instructional, and management applications. Recommended action at institutional, regional, and national levels include development of policy for use and development of computer resources, definition of appropriate roles, policy on…

This report discusses the continuing concerns of the U.S. General Accounting Office (GAO) in regard to the Department of Education's management and oversight of postsecondary student financial aid programs, especially the Federal Family Education Loan, the Ford Direct Loan, and the Federal Pell Grant Programs. GAO commends the department for its…