The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Critical infrastructure and key resources (CIKR) provide the essential services that support basic elements of American society. Compromise of these CIKR could disrupt key government and industry activities, facilities, and systems, producing cascading effects throughout the Nation's economy and society and profoundly affecting the national…

The University of Delaware developed an intelligent mail server to provide easy, inexpensive access to institutional information for faculty, staff, and students on any node, machine, or operating system on the campuswide computing network. Security concerns have been addressed. The small investment has returned immediate benefits. (MSE)

The Central Indiana Committee for Foreign Language Study was organized by college language departments in 1982 and funded by the National Endowment for the Humanities as an autonomous collaborative group of interested French, Spanish, and German teachers at the elementary, secondary, and postsecondary levels. The purposes of the committee are to…

In college and university advancement, prospect research has become streamlined with the Internet. Searchers can enter corporate, foundation, and other sites for up-to-date information on a variety of topics. Several campus development officers have established their own home pages to share information with colleagues. Online addresses for campus,…

Thirteen trends in university computer system development are identified, system user requirements are analyzed, critical system qualities are outlined, and three options for organizing a computer system are presented. The three systems include a centralized network, local network, and federation of local networks. (MSE)

Current issues that are important for the future of information resources management in higher education are presented. They include: integrating planning for information resources within institution-wide strategic planning; reengineering fundamental services; change management; distributed computing support; networking; the changing communication…

Maricopa Community College District (Arizona) connects multiple facilities with a digital voice, data, and video wide area network. The network has been achieved through a conscious strategy of managing change and leveraging vendor partnerships. Organizational structure has also evolved, creating new job functions and need for retraining and staff…

Intercollege transfer of credits can minimize waste of educational resources and promote equity in higher education. However, credit transfer is not a panacea, and unmet demand is unknown. Improvements can be made by use of common administrative systems, interinstitutional communication, and development of a national information network and…

Describes access management problems associated with networked information systems and the two major architectural approaches used to address them, including discussion of related policy issues such as privacy, accountability, and collection of management data. Focus is on the concerns of colleges and universities and on developing practical…

The process that Kenyon College (Ohio) used in researching development of a campus-wide information system (CWIS) is outlined, and the most important issues to be considered in launching a successful CWIS are identified, including resources, needs, ownership, access, personnel, content, policy, design, staffing, marketing, and ongoing development.…

As Abilene and other research networks designed to substantially enhance research capabilities join the Internet, network managers are concerned about unforeseen problems with the untested systems and their complex connections. (MSE)

College governing boards can promote good campus information management by understanding available services, monitoring changes and their relationship to priorities, supporting policies enhancing access to information, encouraging resource allocation for networking, promoting regional economic development through information use, and supporting…

Describes four successful cost-containment initiatives of the Midwestern Higher Education Commission, which was established to advance higher education in the Midwest through interstate cooperation. Projects include development of Academic Scheduling and Management Software; Internet-based activities; the Virtual Private Network, to reduce…

This article looks at increased use of technology in college instruction, and administration and technology's role in a transformed system in which faculty members become facilitators of student learning and the personalized learning plan is central. Administrative use of computers is described for student systems, business systems, recruiting,…