A staff development program for classified support personnel at an institution whose small size cannot justify a large program is described. Needs assessment, program implementation, and lessons learned from the experience are outlined, and special problems and tensions in small-college staff programs are noted. (MSE)

College development administrators are wise to make special efforts to keep their best contact staff, those who have significant contact with major gift prospects. However, those officers are likely to be recruited away. When they do leave, a structured transition is best for all parties. (MSE)

This training guide for a one-day workshop provides an introduction to the William D. Ford Federal Direct Loan Program for administrative personnel at higher education institutions. The six sections of the guide, each corresponding to a workshop session, include activity sheets, questions for participants to answer, and space for notes. Following…

To maximize comprehensive school health education, professional preparation would include a focusing component that integrates elements of the comprehensive school health model and develops the leadership and management capabilities of potential school health leaders. The article describes how to integrate the comprehensive school health model and…

Describes the logistics and underlying principles of a summer institute for writing teachers (sponsored by the Gateway Writing Project) which integrates word processing into the writing experience. Discusses how writing program administrators can apply this information to setting up workshops with their own staff. (MM)

This training guide for a one-day workshop provides an introduction to the William D. Ford Federal Direct Loan Program for administrative personnel at higher educations institutions. The seven sections of the guide, each corresponding to a single workshop session, include activity sheets, questions for participants to answer, and space for notes.…

In moving Syracuse University (New York) administrative computing applications from mainframe to a client/server environment, challenges have come not from technological transition but from changes in the ways both information systems are organized and clients work. Cultural initiatives were necessary, including organizational restructuring,…

Maricopa Community College District (Arizona) connects multiple facilities with a digital voice, data, and video wide area network. The network has been achieved through a conscious strategy of managing change and leveraging vendor partnerships. Organizational structure has also evolved, creating new job functions and need for retraining and staff…

Recently, Microsoft Corporation has become more aggressive in its attempts to sell products on college and university campuses, promising new licensing deals for colleges, free Microsoft training for computing officials, and advice on structuring university information-technology budgets. Critics are concerned that the trend will reduce…

Informal discussions between librarians and information technologists at Indiana University-Bloomington concerning the commonalities of their careers in information evolved into an ambitious collaborative program of professional development. A series of workshops focused on specific current professional challenges. Content emphasized collaboration…

An approach to building an effective training and development (T&D) process within postsecondary institutions is described. The process involves three distinct phases: developing an inservice skills training program, institutionalizing an on-the-job career development process, and conducting organizational development activities. The focus of the…

The University of North Carolina at Greensboro student financial aid office undertook a program to train staff in effective listening. Training involved personal videotaping of staff members, followed by feedback to staff and a handout for students (appended) to promote more successful interviews. Initial response has been positive. (Author/MSE)

In response to a need to develop services for poorly-served or unserved potential clients and to provide staff development, Pepperdine University (California) created a program of specialized service provision, using individual staff contacts to provide regular communication and planning assistance to clients. Program design, staff training, and…

A discussion of student-employee management in the college admissions office looks at the philosophy underlying student use in this function, employee recruitment and hiring practices, training and compensation, monitoring of student-employee performance, and the personal and professional rewards of working with student employees in this context.…

A study investigated the demographic characteristics of 567 administrators of college and university offices for students with disabilities (OSD), how they perceived various professional roles and functions, and relationship of these perceptions to institutional and program characteristics. Results were compared with a similar study conducted a…