Quality assurance and quality development represent central challenges of higher education institutions (HEIs). In this context, the term quality culture has gained increasing attention. Quality culture refers to an organizational culture, which emphasizes the importance of continuous quality improvement, shared attitudes, and commitment towards…

This article analyses the work of the Bologna Follow Up Group as the main institution of the Bologna Process and the perceptions of the policy actors involved concerning the character of the process in terms of its functioning in contrast to similar multi-level multi-actor European processes, its modes of communication and consensus seeking, as…

The Ethics Forum at Buffalo State College (New York), a program in which new ideas for addressing long-standing problems are fostered among faculty and staff, is described in the framework of a situational leadership model. The model allows analysis of the groups's highly directed, coaching, supporting, and autonomous activities. (MSE)

Organizations seeking advocacy roles must be informed, organized, and consistent in their commitment to achieve and maintain success. The experiences of the Texas Speech Communication Association's 12-year process to become a viable force in drafting and implementing educational policy in Texas might be useful to other state educational…

Two models for planning activities in student personnel services are presented. One is highly centralized and the other incorporates planning in decision-making processes. The Office for Student Affairs at the University of Minnesota involves elements of both models in their approach to planning. (Author)

Presents six aspects of business school videoconferencing: (1) a rationale for using videoconferencing in the business curriculum; (2) a description of the Videoconferencing Center in the Texas Christian University business school; (3) budgetary considerations and resources; (4) learning objectives for student videoconferencing; (5) sample…

Divided into five major sections, this paper describes a new algorithm which has been implemented in an extended FORTRAN program which runs on a CDC 6500 computer. The first section of the paper briefly outlines the goals of network analysis and presents the context in which these goals must be met. Section 2 describes the algorithm and the…

Dartmouth's class newsletter program has proved to be a simple but effective way to foster loyalty, affection, and support among their alumni. The newsletters also promote continuing education programs, act as informal career and placement networks, and find lost alumni. (MLW)

Case Western Reserve University (Ohio) is hoping a high-powered campus information system will help diversify its student body and provide innovative education. A new optical-fiber network will connect computers in dormitory rooms, faculty and staff offices, classrooms, libraries, and laboratories and be linked with local, national, and…

The University of Michigan sponsored a 2-day, institution-wide exposition of quality management efforts, which included 64 exhibits staffed by university employees. The underlying principles, planning stages, evidence that the expo was successful, lessons learned, plans for similar future efforts, and ways to obtain further information about this…

This paper describes a student internship program available to students majoring in public relations, radio-television, or organizational communication at Purdue University Calumet in Hammond, Indiana, through which an average of 10 students per semester (since 1986) have interned at a variety of broadcast and business institutions. The paper…

Some colleges and universities have found that alumni prefer to have ownership of their alumni association, and such a membership program can raise revenues for the institution while providing a valuable communication tool. A strong dues program can work well with an annual giving campaign. A variety of membership structures is possible. Details…

Pennsylvania State University's award-winning electronic approval system allows administrative documents to be electronically generated, approved, and updated in the university's central database. Campus business can thus be conducted faster, less expensively, more accurately, and with greater security than with traditional paper approval…

Based on the idea that clear communication between researchers and research administrators can help minimize problems in research project administration, Texas A&M University designed an orientation program to establish early communication and positive working relationships. A survey of 42 research administrators indicates a growing trend…

The process used to engineer and manage major organizational change at the Virginia Polytechnic Institute and State University is described. Issues include defining change, gaining support, organizing to facilitate change, staff development, establishing project strategies, and measuring success. The role of the institution's information…