This interlibrary loan (ILL) cost study was conducted at Union College Library in Schenectady, New York, in order to provide immediate feedback about ILL as well as to serve as a potential management tool for library and college administrators. This report describes the financial statistics of a 3-year period of use of ILL services at this small,…

Discusses issues in the management of volunteers in research libraries, outlining the benefits to volunteers and libraries, as well as potential hazards. The volunteer program at Chicago's Newberry Library is described, focusing on recruitment, job assignments, motivation, staff attitudes, retention and library benefits. (26 references) (EA)

This paper opens with a brief description of three administrative options for implementing bibliographic instruction programs for college level students: (1) composition instructors teach their students research methods without working with librarians; (2) librarians offer separate library skills courses to the general student body; and (3)…