In 2011 the University of Wollongong Library undertook a significant review of its Resource Sharing services. This was prompted by constraints in the systems supporting this service, changes to the Library's key suppliers, Infotrieve Australia and the British Library Document Supply Service, and the need to deliver effective library services…

Duane Webster oversaw the Association of Research Libraries' (ARL) Statistics and Measurement Program as it evolved into the Statistics and Assessment Program. During his 20-year tenure as ARL's executive director, Duane was instrumental in the creation of ARL's Web-based Interactive Statistics and played a leadership role in the development of a…

Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)

This interlibrary loan (ILL) cost study was conducted at Union College Library in Schenectady, New York, in order to provide immediate feedback about ILL as well as to serve as a potential management tool for library and college administrators. This report describes the financial statistics of a 3-year period of use of ILL services at this small,…

Chronicles the development of distance education in library and information science from the pre-Dewey era to the present, including correspondence study, extension efforts, and telecommunications delivery. The literature and research on this topic are reviewed, and the Library and Information Science Distance Education Consortium, a group of…

The campus library is no longer a self-sufficient repository of publications and information. Only well-organized library networks will be able to manage the expanding amounts of information that modern technological systems are already generating. However, collaborative collection development has been slow because it challenges the traditional…

In 1996, the Council on Library and Information Resources (CLIR) supported a project at Rutgers University that applied new economic theories to measuring how well research libraries fulfill their service roles. This summary draws on the original proposal and the final report from the project's directors. The evaluation of library performance is…

Phase one of the Effective College Library research project, conducted between July 1995 and March 1996, entailed a review of evidence about library support for teaching and learning in further education. The results are detailed in this report. Questionnaires focusing on innovative practices were distributed to all 453 Further Education (FE)…

A dramatic increase in interlibrary loan (ILL) in academic and research libraries in the last five years, combined with a changing office environment, is forcing reassessment of the relationship between the volume and cost of loans to service quality. In the spring of 1988, a survey was sent to 116 member libraries of the Association of Research…

Based on information in Department of Education files and further comments from former project directors, this historical review of projects funded from fiscal years 1978 to 1981 under Title II-C of the Higher Education Act (HEA II-C) of 1965, as amended in 1976, looks at projects in collection development, preservation and conservation of major…

Discusses issues in the management of volunteers in research libraries, outlining the benefits to volunteers and libraries, as well as potential hazards. The volunteer program at Chicago's Newberry Library is described, focusing on recruitment, job assignments, motivation, staff attitudes, retention and library benefits. (26 references) (EA)