Higher education institutions adopt conversational agents, or chatbots, to perform and automate certain business functions. While chatbots exist to support Enrollment Services, Financial Aid, and other departments within an institution, Institutional Research lacks options. Institutional Research supports higher education institutions by providing…

Purpose: This paper aims to describe the principles underlying the successful implementation of a lecture recording service in higher education. Design/methodology/approach: The paper qualitatively reviews the practices and experiences of several years of automated lecture recording at a medium-sized university in Germany. Findings: The paper…

Assessment through new technology has gained a firm foothold within the university system in the last decade. This paper summarizes the experiences that have been made during the introduction of digital examination over the past two years at the Royal Institute of Technology in Stockholm, Sweden. The experiences are divided between three different…

This study investigated the application of ICT (information and communication technology) in the management of universities in the north-central Nigeria. The study was a descriptive survey. The population of the study comprised 1,294 respondents in federal and state universities (763 in federal and 531 in state universities). The sample size…

Academic support systems are characterized as those activities that center around a dean's office--office automation/information systems, institutional research and electronic communication. The basic and design and implementation issues that are encountered in providing these support systems are examined. (Author/MLW)

Three implementation strategies for office automation and decision support systems within postsecondary educational institutions--"natural evolution,""the total solution," and "coordinate evolution"--are identified. The components of an effective implementation plan are discussed. (Author/MLW)

The first of two articles on the acquisition and implementation of a large laserdisk service at Texas A&M University covers funding, donor recognition, selection and ordering of databases, planning and integrating the service with other information services, and future funding and plans. (5 references) (MES)

Students studying office administration as a career at Lehman College (New York) participated in a case study reenactment in order to learn the processes involved in using an "Office Automation Committee" to ensure the successful planning and implementation of office automation. Based on the experience of the National Institute of…

Provides an overview of the University of California MELVYL online catalog and database system, describes the Z39.50 information retrieval protocol, and discusses the implementation of the Z39.50 protocol into the MELVYL system. Implementor organizations are described, and future possibilities are suggested. (eight references) (LRW)

The implementation and effects of a computerized executive network at the seven colleges in the Maricopa County community college system in the Phoenix metropolitan area are discussed. Two themes are emphasized: the "top-down" strategy, and the significance of office automation. The first system installed was the All-in-One system, which…

Describes the process of implementing an online circulation control system in a multidisciplinary Canadian university. Included are origins of the system, agreement with the area library network, ordering equipment, planning and preparing the physical site, the use of barcode labels, student identification cards, activation of the system, and…

Describes a survey of public and academic libraries in Ohio that was conducted to examine the processes used to select and implement integrated library systems. Machine readable records are discussed, the computer environment in libraries is described, and satisfaction with the systems is examined. (eight references) (LRW)

This paper describes the development of an online public access catalog from a limited-purpose online circulation system at Ohio State University (OSU) and the negative and positive aspects of this transition. It is noted that the online system, known as the Library Control System (LCS), was designed to be fully operational in July 1982. Steps in…

Discusses need to consider political context of decision-making process and describes how cost data were presented to obtain management approval for implementation planning for integrated online acquisitions and fund accounting system involving Simon Fraser University, University of British Columbia, and University of Victoria. Cost, budget, and…

Describes preliminary results of a longitudinal study that examined implementation of an automated library system in a three-college consortium, focusing on technical services departments. Mutual adaptation research and factors affecting implementation are discussed. Findings on organizational issues, changes in work and workflow, role changes,…