Quality management in higher education is generally discussed with reference to commendable outcomes such as success, best practice, improvement or control. This paper, though, focuses on the problems of organising quality management. It follows the narrative of the seven deadly sins, with each 'sin' illustrating an inherent trade-off or paradox…

This article focuses on coordination between governance actors in higher education. The object of the study is a department at a public university, seen as a multi-project environment. The purpose of this article is to illustrate and analyze project governance as a tool that allows departmental management to coordinate with the authorities, the…

Purpose: The purpose of this research is to identify and critically evaluate key issues faced by an institution in the quest to implement higher education internationalization. Design/methodology/approach: A qualitative research is conducted in a post-1992 UK university. A total of 20 interviewees from three key departments participated in this…

To study best practices in the area of international exchange, a survey was conducted of member institutions of the National Association of State Universities and Land Grant Colleges. Responses were received from 19 institutions about practices, activities, services, and other program aspects considered to be exemplary. Questions were also asked…

The anchor of successful writing-across-the-curriculum programs is an organized nucleus of features called the four Ps: planning, proposing, preparing, and prototyping. Planning requires organization and connections among the mechanisms of designing and implementing both program activities and evaluation designs. It should begin at least two years…

Presents the three phases of the implementation and operation of the Integrated Information Center (IIC) at the University of Minnesota from 1990-93. Competition between the IIC and information centers at the two schools the IIC was intended to serve--the School of Management and the Institute of Public Affairs--is addressed. (JAK)

Describes the implementation of the Integrated Information Center at the University of Minnesota that was developed to evaluate a model for integrating information delivery in a networked campus environment. Organizational factors that shaped its development are discussed, including the lack of a campuswide information policy and a lack of…

Describes the collaboration between a university and a public school system to reform special education in the Brookline (Massachusetts) school system and the implementation of a new administrative structure, the appointment of a clinical coordinator, and the focus on differential diagnosis. (SLD)

Accelerating the modernization of vocational education necessitates fixing the responsibility for vocational teacher professional development. The purpose of the study reported in this paper was to examine perceptions of the Ohio vocational education partners (547 teachers, 511 local administrators, 72 teacher educators, and 76 Division of…

Some of the major administrative factors that will require attention by small colleges and universities as they develop policy and general procedures for the administration of research, grants, and contracts are considered. Management of research, grants, and contracts is a process that involves the review and approval of proposals; project…

Described are programs sponsored by the Atlanta, Georgia, community which has accepted the "community of believers" concept espoused by the Superintendent of Atlanta Public Schools. According to the concept, the community at large must believe that each student is capable of learning, our educational system can teach students, our…

A writing across the curriculum program offers an organized and systematic approach to involving all departments in the development of student literacy. Among preliminary steps in implementing these programs are (1) a review of the literature on student literacy, (2) a local assessment of college students' literacy needs, (3) a local assessment of…

A project evaluated the quality assurance (QA) processes put in place by the English National Board from 1998. The Quality Assurance Framework (QAF) represented a shift of emphasis in audit activity from approval/validation of programs to continuous annual monitoring and review. The evaluation used a mixture of methods, including survey and case…

These collected conference papers, which originated from diverse campus child care centers across the United States, provide guidance for day-to-day decision-making about campus day care. Contents concern: (1) campus child care's mission and challenges; (2) campus child care in relation to the national picture, an in-depth look at campus child…

A project to identify metalworking subsectors (multiple spindle screw machining and gears machining) for inclusion in the Manufacturing Technology Preparation Program is the subject of this report. The project accomplished the following: developed five courses in multiple spindle, secured large donations of equipment and tooling, established a…