A higher education international institution set forth a virtual training program for its faculty (n = 13) to enable successful implementation of flipped teaching (FT), which utilizes synchronous and asynchronous features to engage students in learning. Six biweekly sessions were scheduled via Zoom on Moodle, the Learning Management System. Pre-…

This study implemented an information technology service management at a university and measured the effects that implementation had on customer satisfaction scores and key performance indicators (KPI). This project used industry best practices for ITSM processes, project management, and change management to implement the system. This project also…

Enterprise Resource Planning (ERP) systems present a management problem for various industries including institutions of higher education (IHEs) because they are costly to acquire, challenging to implement, and often fail to meet anticipated expectations. ERP systems are highly complex due to the nature of the operations they support. This…

Professors teaching cyber security classes often face challenges when developing workshops for their students: How does one quickly and efficiently configure and deploy an operating system for a temporary learning/testing environment? Faculty teaching these classes spend countless hours installing, configuring and deploying multiple system…

Enterprise Resource Planning (ERP) implementations are expensive, time-consuming, and often do not lead to the expected outcome of integrated IT systems. Many German universities are implementing ERP systems as Campus Management Systems (CMS) and a solution to any problem, need, or requirement the organization has. This exploratory case study…

The launch of HealthCare.gov, the website of the Affordable Care Act (AKA Obamacare), was a major public relations disaster for the Obama administration. This case examines some of the factors that contributed to the failure of the launch and then details how Optum, an information technology service provider, considered the opportunity provided by…

Electronic Governance (E-governance) in Open and Distance Learning (ODL) System is the utilization of Information and Communication Technologies (ICT) for the governance and management of the ODL institutions. This includes planning, implementation, and monitoring of university programs, projects, and activities. Interest in e-governance is…

The increase in education data and advance in technology are bringing about enhanced teaching and learning methodology. The emerging field of Learning Analytics (LA) continues to seek ways to improve the different methods of gathering, analysing, managing and presenting learners' data with the sole aim of using it to improve the student learning…

This paper documents the formulation of a database driven open source architecture web development course. The design of a web-based curriculum faces many challenges: a) relative emphasis of client and server-side technologies, b) choice of a server-side language, and c) the cost and efficient delivery of a dynamic web development, database-driven…

This paper investigates the implementation and evaluation of quality management systems within the higher education sector in Brazil. It is based on Institutional and Neo Institutional theories and presents the case of the Federal University of Pelotas, to discuss higher education institutions' options in a context of wide and complex…

The Kingdom of Saudi Arabia has invested heavily in its social sector, especially in setting up new schools and universities. The aim of the development is to prepare the Kingdom for a future that is not dependent on its oil resources which are predicted to run out in less than a hundred years. Driven by the country's monarch, King Abdullah, many…

Purpose: The purpose of this paper is to put forth a model for implementation of an environmental management system (EMS) in institutes of higher education in India. Design/methodology/approach: The authors carried out initial environmental review (IER) and strengths, weaknesses, opportunities and threats (SWOT) analysis to identify the major…

Examines four aspects of administrative software systems implementation that college and university administrators need to understand to avoid implementation pitfalls. These include: (1) system complexity, (2) dangers of customization, (3) documentation, and (4) real costs. (DB)

A National Association of College and University Business Officers survey of 153 institutions revealed the ways in which beginning, somewhat experienced, and experienced users of continuous quality improvement (CQI) management principles have implemented them. The three categories of implementers are profiled, and best practices are identified.…

This paper describes the application of a Total Quality Management strategy called Plan-Do-Check-Act (PDCA) to the projects and activities of an institutional research office at the Virginia Polytechnic Institute and State University. PDCA is a cycle designed to facilitate incremental continual improvement through change. The specific steps are…