The article examines how higher education institutions respond to ambiguous governance instruments. A key focus is how ambiguity is tackled in the interpretation and implementation processes. Building on theoretical perspectives from institutional analysis of organisations, an empirical point of departure is the analysis of ten higher education…

This work explores the impact of crises, particularly the COVID-19 pandemic, on strategic planning processes in higher education institutions (HEIs). It investigates how crises affect strategic planning, implementation, and achievement of performance metrics outlined in institutional strategic plans. The study employs mixed-methods research to…

The main aim of the present study was to analyze the causes, outcomes, and strategies of performance-based budgeting in the Iranian higher education system. To this end, a qualitative approach based on the grounded theory was used. In order to collect reliable data, in-depth semi-structured interviews were conducted with two groups of experts who…

Appropriate, efficient and effective staff training and development programmes have the tendency to enhance work performance in an organisation. The study analysed technical staffs' conception of training and development (T&D) and its influence on work performance in the University of Cape Coast. The mixed methods approach was used to collect…

Kotter's (1996. "Leading Change." Boston, MA: Harvard Business School Press) model is one of the most frequently cited guides for implementing planned organizational change. While this model is widely used across many industries and contexts, including higher education, there are few research studies and cases that provide in-depth…

Performance agreements in higher education are seen as a promising steering tool in many countries, including Norway. The aims of the performance agreements in Norwegian higher education are to enhance quality and diversity through clearer institutional profiles and better division of labour between institutions. An expert group that carried out…

Though government funding has shrunk, Nepal's higher education (HE) sector has expanded in the last three decades in terms of the establishment of new institutions and the implementation of a series of projects funded by the World Bank. Using neoliberal instrumentalism as a theoretical framework and critical policy sociology as a methodological…

Through co-occurrence analysis of 1139 documents (1964-2018) we identified discussions about the implementation of student teaching evaluation (SET). We found that: (1) Attention to SET originated in the US in the 1970s, spreading to German-speaking countries in the mid-1990s and continuing in China and Latin America in the early 2000s. (2) SET is…

Neoliberal theories--whether the new public management, principal-agent theory, or performance management--have provided the rationale for sweeping reforms in the governance and operation of higher education. This paper expands our understanding of neoliberal theory and practice by examining a leading neoliberal reform: performance-based funding…

Performance funding has become an increasingly prevalent state policy to incentivize student retention and degree completion at public colleges. Using a Cox proportional hazards model on state-level data from years 2000 to 2013, this study analyzes the latest wave of policies that embed base appropriations into the state budget to fund student…

The completion agenda is the dominant theme in higher education policy in the United States today, and one of the primary strategies advocated in the agenda is performance funding in budgeting for public institutions. Illinois is one example of a state that has attempted to implement performance funding as a means of directing the behavior of…

This dissertation builds upon previous coaching research by providing a deep examination of a university success coaching program that uses an International Coach Federation (ICF) coaching framework. The dissertation seeks to identify how ICF coaching compares to the findings of previous research, what training is required to be an ICF coach at a…

This study implemented an information technology service management at a university and measured the effects that implementation had on customer satisfaction scores and key performance indicators (KPI). This project used industry best practices for ITSM processes, project management, and change management to implement the system. This project also…

Purpose: This study explores how career training with mentoring (CTM) programs work in Nigerian higher education (HE) institutions to foster students' career development and employability of graduates. It also explores how Nigerian HE curriculum can be adequately used to facilitate CTM as well as possible constraints to effective implementation of…

Purpose: The purpose of this paper is to guide higher education institutions (HEIs) in accomplishing sustainability goals while strengthening their associated systems and processes. Pursuing this goal, this study proposes a conceptual framework for modeling the HEI organizational environment; a set of strategic sustainability actions to drive…