This handbook sets out a clear organisational rationale of coaching and mentoring and provides structured activities for self-reflection or groups. It will be particularly suitable for Higher Education institutions which are considering the development of mentoring as part of their effective professional relationships and working practices. This…

The second volume of "Moving NSDC's Staff Development Standards into Practice: Innovation Configurations" builds on the work that began with the first volume published in 2003. An Innovation Configuration map is a device that identifies and describes the major components of a new practice such as the standards and details of how it would look in…

Describes the functions of the Information Technology Section at Cornell University's (New York) Mann Library: (1) maintains and supports the library computer system; (2) develops software; (3) trains staff; (4) enables staff to make technical suggestions; (5) communicates library requirements to campus technical support unit; and (6) advises…

Describes three projects that illustrate the range of activities in which Cornell University's Mann Library technical services staff participate, including developing an organizational framework for numeric and full-text databases and bibliographic information for electronic resources. Sidebar articles describe the staff's computer workstations…