The objective of this paper is to examine the attitudes of administrative leaders and administrative employees concerning the training courses provided, as well as the impact of training on employee job performance at Yarmouk University in Jordan. The study is carried at a Malaysian small and medium enterprise (SME). Findings indicated that…

The University of Missouri's Career Center uses student paraprofessionals as career specialists. They receive 100 hours of training and ongoing updating; responsibilities include interpreting assessments, helping deciding students, critiquing resumes and cover letters, sharing job hunting strategies, and updating occupational information. (SK)

Discusses job satisfaction in classified support staff (primarily clerical and secretarial) of colleges and universities. Notes that these staff are frequently the first representatives of the institution encountered by prospective students, parents, and others. Finds that rewards and recognition, opportunities for feedback, and help with…

This paper discusses the effects of operational convergence, and the subsequent growth of the hybrid library model, upon the professional self-identity of academic library staff. The role of professionalism as a concept and motivational driver within contemporary academic librarianship is examined. Main themes of investigation include the extent…

Describes consortium formed by 10 long-term care providers and three universities to permit professional and paraprofessional training. Discusses these advantages to sharing educational resources: being able to repeat programs, extending subjects of in-service education, developing network of training consultants, and promoting effective…

This paper describes the gaming techniques used at the University of San Francisco Counseling Center to enhance growth and to evaluate the training of professional and paraprofessional staff in the areas of crisis intervention, student services, and self-awareness. Gaming is defined as an exercise in which people either act as themselves or play…

This book presents 13 papers which address theoretical and practical issues concerning support staff at British institutions of higher education. The papers are: (1) "Induction and Appraisal: Vital or Simply a Burden?" (Bob Hardwick); (2) "Quality Assurance and Service Delivery" (Celia Whitchurch); (3) "Teams, Team Working…

Describes program of four workshops developed by bibliographic instruction librarians to enhance the skills of nearly 100 academic library clerical employees. Highlights include program design; three main goals; staff development pretest (development, return, results, partial list of questions); the workshops (topics, attendance, presentation);…

College outdoor program leaders are often paraprofessionals, who may have less training than professional outdoor educators, yet must deal with the same types of problems on the trail. This paper describes the Outdoor Action (OA) Program at Princeton University, and outlines the training assessment and development model used to train OA program…

Adequate financial aid counseling can play an important role in attracting and retaining the traditional and non-traditional student. New approaches to financial aid counseling are seen as essential. Cooperative interaction between professional associations, better use of public media, and shifting some informational chores to trained…

Outlines the need for redefining the roles of library staff workers and the organizational structures that affect job satisfaction, recruitment, and productivity. Calls for a transition to a participative approach to management, creating the more humane work environment needed for libraries to survive in a technological and information-based…

Describes a multifaceted evaluation of the Brandeis model of reference services, which included how the model was defined, direct observation of librarians, unobtrusive study, and a focus group project to gauge patron response. Results of the study and needed improvements are discussed. A sidebar article describes the Brandeis model. (22…

Since 1983, the North Dakota Statewide Mentally Retarded/Developmentally Disabled Faculty Staff Training Program has used a career ladder approach to provide training to over 10,000 staff, primarily in scattered rural developmental-disability facilities. Cooperative relationships among the Department of Human Services, Minot State University, and…

During the last 60 years, Turkey has experienced significant demographic changes and economic development. In response to these changes, policymakers in Turkey have initiated a number of reforms in the area of vocational and technical education. One such reform was the undertaking of a joint effort between the Turkish Council of Higher Education…

The paper reports on a practicum project to assess the training needs of paraprofessionals and to develop a training program to meet those needs. The first section of the paper is a literature review, which revealed few studies that have addressed the efficacy of paraprofessinals, though research that has been done indicates that paraprofessionals…