As competition for student enrollment and funding among universities increases, higher education institutions (HEI) need to critically endeavor to implement and offer high quality service experiences. Drawing on current literature on student co-creation, this paper aims at presenting a systematic review of the literature on co-creation strategies…

The Net Promoter Score (NPS) has been widely used as a strong indicator of loyalty and growth in organizations. However, despite extensive use in various industries, its application in higher education has been limited. To address this gap, we explore the use of NPS in the identification and investigation of the characteristics as well as…

The transition to graduate school is a unique experience that is challenging for every student as they leave behind many sources of support and enter a new environment that requires incredible independence to navigate. However, programs and institutions often do not focus on supporting the needs of graduate students specifically. Previous research…

Racialization, the process by which society's systems and organizations build and reassert hierarchies through the social construct of race, is deeply embedded in society. Educational systems in the United States, influenced by these socio-cultural practices, are rooted in racialization. Higher education literature indicates that students of…

In the present study, the authors focus on putting forward the thoughts of Syrian immigrant students at Turkish universities citizenship about citizenship from an Arendtian viewpoint. The authors investigated the thoughts and experiences of participants using qualitative research and a phenomenological design. The participants are Syrian students…

As Australian higher education grapples with its colonial history, there has been significant attention to recruiting Indigenous students. However, while we have seen increases in Indigenous participation, males lag significantly behind. Very few Indigenous males enter university and even fewer enter the upper echelons of the stratified higher…

Higher education, like most charitable organizations, is dependent on alumni funding as donors pour a tremendous amount of dollars into these organizations. However, the nature of donor involvement in higher education institutions has evolved over the last four centuries. The generational change of the donor base from the Boomers to the…

Commitment and word-of-mouth communication are important relational ideas: commitment a central and defining aspect of relationships; word-of-mouth a key relational outcome. This research examines the relationship between commitment and word-of-mouth communication within the context of higher education. The study tests a new conceptual framework…

Recent movements to decolonise the university have challenged the ideological and political position of authority, reflecting the power relations between different societal groups. Framed by postcolonial and decolonial perspectives, this paper attempts to represent the experiences, values and viewpoints of Black and Minority Ethnic (BME) students…

The students' perceptions and experiences about the organizational attributes of the higher education institution in which they are enrolled seem to have a strong influence on their integration, sense of belonging, and commitment to their new academic reality. The present paper focuses on the analysis of how first-year students build a sense of…

With the widespread COVID-19 pandemic in early 2020, higher educational institutions in the United States had to close their campuses and switched to online courses. The sudden change dramatically decreased Chinese international students' opportunities to personally meet faculty, staff, and peers and decreased their social connectedness to the…

Inclusive learning environments have been described as a crucial factor for fostering disabled students' sense of belonging in higher education. However, few empirical studies have elaborated on how learning environments contribute to disabled students' belonging. In this study, we have taken a socio-political approach and widen the theoretical…

Simon Sinek, founder of Start With Why, is an unshakable optimist. He is a trained ethnographer and author of three books. Fascinated by the leaders who make the greatest impact in their organizations and in the world, he has discovered some remarkable patterns about how they think, act, and communicate, as well as about the environments these…

Students who begin their educational journeys in community college face many obstacles trying to complete their bachelor's degrees. Much research has been dedicated to identifying academic factors that predict successful transfer and degree attainment, but relatively little research investigates how the community college experience affects these…

Previous research that evaluated first year students' transition into university found that the values of 'being, belonging and becoming' were important in particular within the first few months and within the first year of university. From our previous work, we reported that three things matter to students: the academic staff they work with, the…