The need for private higher education in South Africa is reflected by the explosive growth of newly registered private higher education institutions. This is coupled with a need for corporate quality management of service quality for students and academics. This article elaborates on service quality from a corporate sociotechnical perspective. The…

In an attempt to serve underprepared students--students who are beginners in writing, reading, and logical thinking skills--the English department at Keene State College in New Hampshire has been evolving a developmental English composition course designed to enable these students to participate effectively in their subsequent general education…