This article is the final installment in a series of three articles about microaggressions. All of the articles are tailored specifically to help enable faculty developers, provosts and directors of diversity and training, faculty, and administrators to address the most critical issues related to this topic in higher education. Specific responses…

Customer service is a core component of user experience and an important element in making patrons feel welcomed and valued within our libraries. At the University of Maryland Libraries, we took on the challenging task of creating a customer service training curriculum for all staff working at public service points and offering a digital badge for…

Since the late 1970s, the access services librarian or equivalent position has become commonplace in academic libraries, and degreed professionals have been sought for these positions since the beginning. In 2009, David McCaslin, California Institute of Technology, examined the place of access services in American Library Association-accredited…

In January 2009 the School of Education, University of Western Sydney decided to appoint an e-learning officer with the aim of improving the quality of online learning environments across course units. The e-learning officer had built a strong relationship with 45 academics across two campuses, with a positive impact on the application of…

The "Personnel Development Program to Improve Services and Results for Children with Disabilities" is authorized under Section 662 of the Individuals with Disabilities Education Act (IDEA) and is known as the Personnel Development Program (PDP). The PDP is administered by the U.S. Department of Education's (ED's) Office of Special…

Given the increased educational benefits of the Post 9/11 G. I. Bill for veterans, and as the current conflicts in Iraq and Afghanistan wind down and the troops come home, the number of military veterans entering colleges and universities is expected to increase. As non-traditional students with significant life experience, often including combat,…

Purpose: This paper aims to report on how an Administrative Division at a research-intensive Australian university utilised feedback data from the Learning and Growth Survey, to initiate changes. Design/methodology/approach: This paper refers to the actions taken by the Administrative Division to the results obtained from the Learning and Growth…

This article is based on the premise that face-to-face training can be augmented with cloud-based technology tools, to potentially extend viable training supports as higher education staff and faculty implement new content/skills in their jobs and classrooms. There are significant benefits to harnessing cloud-based tools that can facilitate both…

This report was commissioned by the British Academy's Africa Panel to examine the challenges facing African universities when undertaking collaborative research with UK and other international partners, particularly in the social sciences and humanities. It draws principally on a consultation undertaken by the Association of Commonwealth…

The development of digital information literacy (DIL) has been slow in comparison to changes in information communication technologies, and this remains an issue for the higher education sector. Competency in such skills is essential to full participation in society and work. In addition, these skills are regarded as underpinning the ability to…

Describes a multi-method approach for assessing worker training needs in child welfare services. The approach is illustrated by describing research findings from a study of training needs of public child welfare personnel in Alaska and Oregon. (Author/BB)

The aim of this paper is to present and interpret the findings of a recent questionnaire-based survey amongst staff working in higher education, which was concerned to explore the impact of cultural and religious diversity upon their working practices. We were also interested to find out in which areas staff felt that they required support. Many…

A geographically stratified sample of 263 chief student affairs administrators responded to questions related to their division's professional staff recruiting and selection processes, professional development and activities, and performance appraisal procedures. This produced a descriptive overview of national staffing practice sin student…

The developmental process of postsecondary administrators was studied at Rutgers. The research procedure, research population, typical survey questions, data analyses, and findings are reported. Five variables (entry level, performance-contingent rewards, performance appraisal process, level of formal education, job complexity, and responsibility)…

A survey of universities and polytechnics in the United Kingdom describes the people who provide training and development for teachers in institutions of higher education: their departmental attachment, their timetabled involvement, and the facilities they offer. Implications of disparate resources for staff development are discussed. (Author/MLW)