Discusses the need for systems of performance indicators (PI) to measure important aspects of university operations. Comparison of three models--production, student development, and systems--makes clear that model choice yields fundamentally different PI systems and, in turn, different contexts of relevance. Suggests a hybrid model, combining the…

An evaluation system which was used to monitor the progress of resident physicians in the Family Practice Residency at the University of North Carolina is discussed. The system was designed as an information management system which reflects both broad philosophical principles and goals as well as specific behavioral objectives. The three major…

In response to changing management and budgetary strategies that have been driving decision making to the lowest administrative levels, institutional researchers have been attempting to identify indicators which can be used to evaluate institutional performance and progress. This paper reviews efforts to introduce departmental operational…