Purpose: This paper seeks to explore satisfactory and unsatisfactory classroom (student-lecturer) encounters in higher education from a student's perspective. Design/methodology/approach: The critical incident technique (CIT) is used to categorise positive and negative student-lecturer interactions, to reveal quality dimensions of the lecturer,…

The concept of assertiveness is defined, some of the theorized reasons for nonassertiveness problems are examined, and some methods used in assertiveness training are described, with special attention to their application with pharmacy students. Assertiveness training is recommended for pharmacists to assume a leadership role in health care.…

An Assertiveness Skills program for faculty members at a major southwestern university was developed and evaluated. This paper describes the procedures used to (1) assess faculty concerns related to the interpersonal aspects of the instructional situation, (2) develop an assertiveness skills workshop series designed for university faculty,…

Recent research on the effects of women's studies courses has indicated that there are two general approaches to teaching: a concern for competence or mastery and a concern for personal change and advocacy. It was hypothesized that students taking a psychology of women course would become more androgynous and masculine in sex-role concept, more…