This study focused on the improvement of traditional two-way communication processes in correspondence education through variations on the uses of postal communications, reinforcing the feedback sent by mail with systematic telephone calls, and combinations of mail and face-to-face contacts; the primary focus was correspondence education combined…

In an experiment in distance education conducted at the University of Lund, Sweden, students taking a course in educational technology studied at home with the aid of correspondence material. To help the students, telephone instruction with a tutor was provided. Each telephone conversation was recorded as part of the study. Students had positive…