Describes University Hospital's (Louisville, Kentucky), implementation and evaluation of a Consumer Oriented Relations Education program to re-conceptualize relationships between "patients as consumers" and staff, translate objectives of excellent patient care into consumer-oriented attitudes, reduce dissatisfaction and increase…

Explains how the use of performance analysis technology in a hospital improved job performance, thereby generating dollar benefits and cost savings. The variables involved in this analysis are discussed in detail, and a case study illustrating its efffectiveness is included. (MBR)

This monograph presents state-wide financial data for higher education in New York. The information source was the Higher Education Data System. The data is presented in four tables for fiscal year ending 1991 that provide the following information: (1) a summary of current funds revenues by source in institutions of higher education; (2) a…

This consumer education document is intended to provide a complete description of Medicare's Prospective Payment System (PPS) for hospitals from the consumer's point of view and to provide basic information on how consumers can protect their rights to appropriate hospital care under Medicare. The first section describes the PPS and also explains…

Ways hospitals can promote the psychological and social well being of young patients are explored in this paper. First, the importance of familiarizing the child with the hospital is emphasized. Second, emotions hospitalized children may feel and the possible causes of those emotions are listed. Third, methods hospital personnel can use to help…

Growing out of a review of the process and outcome of the Hospital Employee Child Care Project (HECCP), an unsuccessful child care consortium, this manual was developed to help groups considering similar joint child care projects. After reading the manual, it is hoped that project initiators will be more sensitive to influences on the consortium,…

This guide offers suggestions for implementing role plays to teach conflict resolution skills and provides a variety of role plays useful in different settings. It describes how to effectively prepare for role plays, how to implement role play strategies, and how to debrief and provide feedback to role play participants. Potential problems are…

The pamphlet describes three Hogg Foundation-funded Texas programs (one exclusively hospital-based, one hospital-based with extensive linkages to community resources, and one community-based) which serve predominantly high-risk, low-income Mexican American families. First described are social work services connected with the Driscoll Foundation…

Based on the experiences of a job training demonstration project in five hospitals, the handbook describes a rationale and approach for using hospitals (rather than sheltered workshops) as job training sites for mentally and physically disabled persons. Part I reviews advantages for the hospital, the disabled person and his family, the…

This handbook is intended both as a text for use in medical office assistant (MOA) training programs in colleges and as a handbook for people working in medical offices. Addressed in the individual sections of the manual are the following topics: responsibilities of the medical office assistant, office organization, appointments and the waiting…