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Direct linkGriffiths, Jillian R.; Johnson, Frances; Hartley, Richard J. – Journal of Librarianship and Information Science, 2007
It is evident from previous research that user satisfaction is a multidimensional, subjective variable which can be affected by many factors other than performance of the system or searcher. This article draws on information retrieval and information systems literature in an attempt to understand what user satisfaction is, how it is measured, what…
Descriptors: User Satisfaction (Information), Information Systems, Information Retrieval, Investigations
Tosti, Donald T. – Performance Improvement, 2005
Human Performance Technology (HPT) consists of a few principles and a host of applications. The power of HPT comes from the fact that it is fundamental to an understanding of all forms of purposeful activity, ranging from the actions of an individual to the actions of an international organization. As a practical discipline, HPT began some 40…
Descriptors: Performance Technology, Systems Approach, Human Factors Engineering, Systems Development
