Pulling up stakes is seldom the best way to handle difficult people at work, because they exist everywhere as bullies, "yes" people, whiners, nonentities, know-it-alls, or "no" people. This article examines these six personality types and tells how administrators can avoid being victimized. (MLH)

The success of schools depends in large measure on the effectiveness of school administrators. A major component of administrator effectiveness is human relations skills. Over the past 20 years, a large and systematic body of knowledge and training methods in human relations skills has been developed in counselor education. Given the collegial…

Minimum standards for elementary and secondary schools require that courses of study provide for the following topics: citizenship, human relations education, and multicultural education. It is educationally profitable to view these as three interdependent perspectives which shape a citizen's participation in democratic life. Cultivating these…

Conflict resolution skills needed to deal with anger are outlined. Staff that can effectively deal with conflict minimize negative consequences in school community relations. (MD)

This book centers on the human-relation skills and knowledge that educational leaders need to lead public schools effectively. The purpose of the book is to help administrators and those studying to become administrators enhance their human-relations skills. The content and method of this book are centered on the first four of the six Interstate…

This guide is one in a series of publications addressing a variety of topics related to both management and instruction in continuing education. Based on an earlier study, the guide shows how a number of effective continuing education managers have turned the challenge of survival into opportunities to become valued parts of their institution. Of…

Intended for the beginning or inexperienced supervisor, this continuing education course syllabus presents basic information on the development of human relations skills, particularly in the areas of leadership, communication, conflict, and motivation. Role playing situations set in various types of medical libraries are also outlined to provide…

This paper argues that cross-cultural training aimed at improving cultural sensitivity and awareness is a must for students and management trainees pursuing careers with international businesses and for U.S. companies actively seeking strategic alliances with foreign partners. It further argues that understanding the ego states of the parties…

This document defines contrasting assumptions about the labor force--theory X and theory Y--and shows how they apply to the pyramid organizational structure, examines the assumptions of the two theories, and finally, based on a survey and individual interviews, proposes a merger of theories X and Y to produce theory Z. Organizational structures…

This resource booklet attempts to describe the new directions of the department head role. In a recent study by Kenneth Leithwood, "The Secondary School Department Head," 1987, department heads identified democratic decision-making, human relations, planning for program and staff development, and teacher supervision as functions crucial…

The skill levels of school business administrators can be divided into technical, human relations, and conceptual. Field-based research revealed that the more the districts rely on shared decision making, the higher the esteem and trust the other administrators had for the business administrator. (MLF)

This book discusses the application of the Deming Management Method to higher education in order to improve the management practices and operations of American colleges and universities. The contributing articles are as follows: (1) "The Parable of the Red Beads" (Joseph A. Burke); (2) Constancy of Purpose for the Improvement of Product…

"Invitational Education" is a metaphor for an emerging model of the educative process consisting of four value-based assumptions about the nature of people and their potential: (1) people are able, valuable, and responsible and should be treated accordingly; (2) education should be a collaborative, cooperative activity; (3) people…

This paper discusses the problems faced by Minnesota's Supporting Diversity in Schools organization in communicating their goal of making schools responsive to students of differing ethnic backgrounds. It was found that using terms such as "multicultural curriculum" and "isolation of schools and communities of color from one…

Contends that many people feel that academic excellence in higher education is being threatened by multicultural education. Provides a summary of the issues and argues that religious educators should be guided by the concept of "hospitality" regarding minority and other underrepresented groups in education. (ACM)