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Sustainable Human Resources Management in Learning Organizations: Consequences of Customer Incivility and Surface Acting
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Kuok, Kim Oi Mei; Chan, Sow Hup Joanne; Kou, Hera Kit Wa; Kong, Siew Huat; Mac, Lancy Vai Iun – Learning Organization, 2022
Purpose: Because of the nature of their work, frontline service employees are highly exposed to customer incivility (CI) and are required to perform surface acting (SA) in such circumstances. Both CI and SA have detrimental impact to a sustainable workforce. This study aims to investigate the psychological effects of CI and SA on emotional…
Descriptors: Sustainability, Human Resources, Labor Force Development, Family Work Relationship
Strategic HRM Practices, Learning Orientation and Learning Competence: Study from Retail Industry
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P., Arunprasad; Dey, Chitra; Santhanam, Nivethitha; Bin Ahmad, Kamarul Zaman – Learning Organization, 2023
Purpose: This study aims to examine the effect of strategic human resource management (SHRM) practices on two learning outcomes, learning orientation and learning competence, which past research has seldom examined in the UAE context. SHRM practices consisted of four factors, namely, talent acquisition, learning and development, performance…
Descriptors: Human Resources, Strategic Planning, Retailing, Outcomes of Education
Why is Organizing Human Resource Development so Problematic? Perspectives from the Learning-Network Theory (Part II)
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Poell, Rob F.; Van Der Krogt, Ferd – Learning Organization, 2017
Purpose: Human resource development (HRD) is an important field within management. Developing employees is often regarded as an instrument to improve the internal labor market and support organizational change. Organizing HRD to these ends, however, is frequently a problematic affair, in terms of training effectiveness, participant motivation and…
Descriptors: Human Resources, Labor Force Development, Learning Theories, Networks
Why Is Organizing Human Resource Development so Problematic? Perspectives from the Learning-Network Theory (Part I)
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Poell, Rob F.; van der Krogt, Ferd – Learning Organization, 2017
Purpose: Human resource development (HRD) is an important field within management. Developing employees is often regarded as an instrument to improve the internal labor market and support organizational change. Organizing HRD to these ends, however, is frequently a problematic affair, in terms of training effectiveness, participant motivation and…
Descriptors: Human Resources, Labor Force Development, Labor Market, Training
The Impact of the Learning Organization Environment on the Organizational Learning Process in the Korean Business Context
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Song, Ji Hoon; Jeung, Chang-Wook; Cho, Sei Hyoung – Learning Organization, 2011
Purpose: The primary purposes of the current paper are to: provide theoretically clear concepts of the learning organization (LO) and organizational learning (OL) process; and empirically test the relationships among research constructs--environmental aspects of the LO and three types of OL processes at the levels of individual, group/team, and…
Descriptors: Cross Cultural Studies, Structural Equation Models, Learning Processes, Foreign Countries
Globally Sustainable Management: A Dynamic Model of IHRM Learning and Control
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Takeda, Margaret B.; Helms, Marilyn M. – Learning Organization, 2010
Purpose: After a thorough literature review on multinational learning, it is apparent organizations "learn" when they capitalize on expatriate management, a "learning strategy" (international work teams, employee involvement and other human resource policies), technology transfer and political environment and cross-cultural adaptation. This…
Descriptors: Organizational Culture, International Cooperation, Learning Strategies, Technology Transfer
The Current State and Status of HRD Research
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Stewart, Jim – Learning Organization, 2005
Purpose: Establishes a connection between the concepts of "learning organisation" and "human resources development". Design/methodology/approach: A brief and broad overview of the current state of human research development research. Findings: One conclusion to be reached is that the subject is healthy. Another conclusion is that human resource…
Descriptors: Organizations (Groups), Learning Processes, Human Resources, Labor Force Development
Navigating Change into the New Millennium: Themes and Issues for the Learning Organization.
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Grieves, Jim – Learning Organization, 2000
Postmodern organizations are driven by a new set of expectations. Organizational development increasingly involves interventions based on human resource development and learning organizations. Line managers are expected to be change agents who are aware of the external environment and know how to realign internal characteristics to adjust to…
Descriptors: Human Resources, Intervention, Labor Force Development, Learning Processes
Predictors of Learning Organizations: A Human Resource Development Practitioner's Perspective.
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Griego, Orlando V.; Geroy, Gary D.; Wright, Phillip C. – Learning Organization, 2000
Graduate students who are human resource development practitioners (n=48) rated their organizations in terms of training/education, reward/recognition, vision/strategy, information flow, and individual/team development. Those who felt their organizations rewarded risk, recognized their work, and supported and encouraged training were more likely…
Descriptors: Human Resources, Labor Force Development, Organizational Climate, Predictor Variables