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Direct linkPeterson, Kristy – ProQuest LLC, 2010
The capability of organizations to operate on the Information Technology Infrastructure Library (ITIL) framework is reliant on ITIL process measurements. Appropriate ITIL process measurements help ensure desired outcomes, enable corrective actions to take place prior to process failure, and direct process activities towards continuous improvement.…
Descriptors: Information Technology, Correlation, Measurement Objectives, Measurement Techniques
Peer reviewedNguyen, Frank – Performance Improvement, 2005
How many times have you attended a marathon training class only to return to your job and promptly forget what you learned? How many times have you programmed your VCR, only to find yourself searching for the manual six months later? The reality is that humans accumulate a vast amount of life experience and knowledge. Adult learning theory…
Descriptors: Needs Assessment, On the Job Training, Adult Learning, Information Management
