This dissertation study chronicles the creation of a computer-based, asynchronously delivered diversity training course for a state agency. The course format enabled efficient delivery of a mandatory curriculum to the Massachusetts Department of State Police workforce. However, the asynchronous format posed a challenge to achieving the learning…

Purpose: The purpose of this paper is to present the influence of the human resource (HR) manager on the quality of service in an academic college, and the human resource management (HRM) outcomes of the process. Design/methodology/approach: The paper relates to a customer satisfaction survey. More than 120 questionnaires were completed by the…

Twelve exemplary service providers from three highly acclaimed resorts discuss and demonstrate what it takes to deliver award-winning service consistently. This research, using a qualitative, explanatory case study method, sought to investigate how they do it. Three themes emerged from the data that should have a profound impact on HRD (human…

This paper analyses the nature of, and relationship between, a quality service initiative and the concept of strategic human resource development. Hilton International is the case study used for this analysis. The principal finding is that the quality initiative is acting as a catalyst for a strategic approach to human resource development to…

Evidence from academic research and management experts in the United Kingdom and elsewhere confirms that the recent focus in work organizations on cost reductions through downsizing has changed the roles and structures of many human resources (HR) units. HR units have had to prove their contribution to the organization's bottom line, raise their…

This report contains 10 articles, written by national and state leaders in the adult literacy field, that pose challenges confronting the adult literacy system. The articles provide a framework for states to use in beginning the process of achieving a literate citizenry and work force. Titles and authors are as follows: "Building State Literacy…

A graduate-level course was developed to acquaint vocational educators and human resources development specialists with items of mutual concern in a seminar-like educational experience. The course attracted both educators and manpower personnel, such as those administering CETA (Comprehensive Employment and Training Act) programs. Topics addressed…

This report examines how adopting the shared services model of human resources (HR) services delivery can help businesses achieve better alignment between their HR service and specific business needs. Chapter 1 provides background information on the research project underlying this report, which included the following data collection activities:…

The purpose of this book is to aid vocational rehabilitation professionals in maximizing human resource capacities. It is intended to help build a delivery system based on needed skills and attitudes among its work force, through integration of various human resource components. The book proposes that in order for rehabilitation agencies to…

This document contains summaries of the presentations and discussions that were part of a conference on human resource development (HRD) research and practice across Europe that focused on the theme of creativity and innovation in learning. The document begins with summaries of the following presentations: "Introduction" (Jim Stewart);…

This report is the product of a project called Investing in People, in which the National Conference of Legislatures and Jobs for the Future helped five states as they tried to develop and implement work force preparation and training strategies to meet the challenge of a competitive global economy. The report is organized in six sections. The…

The feasibility of integrated health human resources planning (IHHRP) was examined. The analysis focused on the following topics: ways of integrating labor market indicators into service planning; whether planning is sufficiently responsive and flexible to retain relevance and validity in rapidly changing health systems; different models and…

This document contains three papers on managing the human resource development (HRD) function. "The Relationship between Factors Impacted by the Current Economic Crisis and Human Resource Development Roles and Functions in Thailand" (Chiraprapha Tan Akaraborworn, Gary N. McLean) presents data indicating that the current economic crisis…

Training issues can be examined from at least two perspectives: the structural level (macro-level) and the micro-level. Structural issues in the delivery of training include the following: absent or uneven corporate commitment, inadequate expenditures by businesses, degrees awarded by schools that do not guarantee skill mastery, poaching of…

The Fort Yuma Reservation of the Quechan Tribe is located on 9,246 acres in the southwest corner of California in Imperial County and the southeast corner of Arizona in Yuma County. Historical records indicate the Quechans have inhabited the area since approximately 800 A.D. The 1974 tribal rolls show a population of 1,687. The unemployment rate…